Conducted pre-screening of applicants to ensure qualifications met before forwarding to Talent Acquisition Manager at Bus Patrol. Managed high-volume candidate pipelines, maintaining quality standards and compliance.

Recruiting call centers, door to door salesmen, listening and qualifying calls according to control and quality parameters, managing social networks and job application forms, designing banners to advertise available positions among others. Created training material for different service providers such as DirecTV - Spectrum. Co-developed on-the-job training program to help newcomers to start up in 2 weeks. Co-developed on-the-job training program to help newcomers to start up in 2 weeks.

Started my own business in the recruiting industry. Managed to acquire a small number of clients in the door-to-door sales area. Negotiated contracts with companies such as AT&T/DirecTV - Spectrum to increase sales force in the nearshore and offshore telemarketing sector.

Worked for Sprint Wireless as a sales agent taking and making calls to existing and new customers to offer plans and promotions available. Recognized as '#1 Customer Service Rep' (out of 20 reps in division) in fall 2013. Co-developed on-the-job training program that reduced training time from eight weeks to five. Contributed to an 8% sales increase in 2013 by improving lead-generation and sales-tracking techniques.

Worked for Cricket Wireless as customer service agent, Tech Support, Billing department, Broadband Customer Service and retention. Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). Became the lead 'go-to' person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.