Spearheaded the development of the company's first Go-To-Market (GTM) strategy, overseeing and optimizing performance for a global team. Directed Business Development Representatives, Product Advisors, and Account Executives to drive Monthly Recurring Revenue (MRR) and Annual Recurring Revenue (ARR) growth. Established a robust career progression framework and ensured business continuity. During the company's 2 years, grew ARR from €1M to €10M by different channels (Inbound, Outbound, Nearbound). Creation of training program where we moved from feature selling to consultative selling

Managed different accounts with different LOB such as Sales, Customer Service, and Technical Support via Voice, Chat, and Email. Handled teams of 100+ employees. Sustainable growth on current and new business Client relationships and negotiations. Received Silver Steve Award - Most Valuable Response by a Sales Team to COVID. Received Globee Business Award - Sales Team of the Year

Handled inbound calls and sales for an electricity company. Top seller in the account for 1 year in a row. Coach of new associates in the campaign

Provided voice and email support for the rental car company. Took escalations from peers to solve complex problems in the campaign. Worked in the LATAM and EMEA market

Analysis of governance and specific procedures of the state. NGO support and reports. Planning on Fundraiser events

Sales agent for Telecommunications and hospitality