Simera Professional Key (SPK)

Samer A

Jordan

Sales Channel Analyst

$ 7,100-$ 8,000/month

10+ yrs exp

A continuance of twenty-five years with Zain where I have developed a professional career in the telecommunications customer service and sales arena with highly recognized skills in planning, organizing, and coordinating people efforts in order to achieve the required goals at the required time, high-level follow-up, creative thinking, initiator and ability to work under pressure. • Have been promoted within Zain from a Call Center Agent to Sales Operation & Distribution Support Manager, and lat…

Skills

  • Communications
  • Customer Service
  • Team Building
  • Full Cycle Sales
  • Negotiation Skills
  • Supply Chain Knowledge
  • Sales Reporting and Analytics
  • Problem-Solving

Samer A

Jordan

Sales Channel Analyst

$ 7,100-$ 8,000/month

10+ yrs exp

A continuance of twenty-five years with Zain where I have developed a professional career in the telecommunications customer service and sales arena with highly recognized skills in planning, organizing, and coordinating people efforts in order to achieve the required goals at the required time, high-level follow-up, creative thinking, initiator and ability to work under pressure. • Have been promoted within Zain from a Call Center Agent to Sales Operation & Distribution Support Manager, and lat…

Skills

  • Communications
  • Customer Service
  • Team Building
  • Full Cycle Sales
  • Negotiation Skills
  • Supply Chain Knowledge
  • Sales Reporting and Analytics
  • Problem-Solving

Sales Channel Analyst

Zain KSA
August 2017 - July 2023

- Setup innovative solutions and assessment management in the Digital Sales department. - Allocated fulfillment and logistics services to Sales Support, enhancing sales focus.

Sales Operation & Distribution Support Manager

Zain KSA
January 2014 - August 2017

- Provided direct sales support and business plan development, significantly increasing sales. - Led the department to handle over 10,000 daily sales transactions during peak seasons. - Supported more than 120 sales agents in regular seasons and over 1,000 during high seasons.

Customer Experience Supervisor

Zain KSA
January 2012 - August 2014

- Enhanced customer service quality through project support. - Implemented strategies that improved customer satisfaction scores.

LBE Team Leader

Zain KSA
May 2011 - January 2012

- Analyzed and standardized retail and showroom programs. - Developed flagship rental agreements across all Zain showrooms.

Area Supervisor

Zain KSA
July 2008 - May 2011

- Improved indirect sales department achievements. - Supported the launch period of Zain KSA, enhancing sales and customer service.

Area Manager

Zain JO
July 2006 - July 2008

- Developed retail policies and procedures. - Improved customer service by reducing waiting and serving times.

Shop Manager

Zain JO
August 2004 - July 2006

- Managed retail sales operations and enhanced customer service levels.

Acting Shop Team Leader

Zain JO
April 2001 - August 2004

- Assisted in leading the team and managing shop operations.

Sales Representative

Zain JO
June 1998 - April 2001

- Achieved sales targets and provided excellent customer service.

Call Center Agent, Acting Team Leader

Zain JO
October 1997 - June 1998

- Assisted in managing the call center team and improving customer service processes.