Led planning and supervision of projects with UNDP and IDB, ensuring timely completion within budget. Conducted comprehensive follow-ups on internal projects, ensuring alignment with strategic objectives. Designed and implemented internal processes, enhancing service efficiency by 20% through streamlined workflows. Developed financial reporting system, reducing delivery times by 15% through automation and standardization. Conducted thorough analysis and revision of organization and function manuals, enhancing clarity and compliance. Applied Agile and Scrum methodologies to manage project timelines and deliverables, ensuring iterative progress and stakeholder satisfaction.

Defined and monitored annual budgets, ensuring 100% compliance with financial goals through quarterly reviews. Implemented new customer service channels, increasing satisfaction by 25% through enhanced support and responsiveness. Led direct negotiations with clients, achieving a 30% increase in annual sales by customizing solutions to client needs. Managed and supervised a team of 20 staff members, improving productivity by 15% through targeted training programs.

Supervised accounts receivable and payable, reducing outstanding invoices by 20% through diligent follow-ups. Implemented streamlined internal processes, enhancing operational efficiency by 15% through automation.

Distributed tasks and supervised QA teams of 10 members, increasing productivity by 20% through effective task management. Approved and supervised quality tests, achieving a 99% accuracy rate through rigorous testing protocols. Led the implementation of Agile and Scrum methodologies, conducting daily stand-ups, sprint planning, and retrospectives to ensure continuous improvement and delivery of high-quality software. Collaborated closely with development teams to provide feedback from the QA process and ensure that any identified issues were promptly addressed.

Conducted tests and certified product quality, ensuring 100% compliance with industry standards. Developed comprehensive test manuals, improving final product quality by 15% through detailed guidelines. Applied Agile principles to streamline the testing process, ensuring timely identification and resolution of software defects. Worked with cross-functional teams to ensure all functionalities met the highest standards of accuracy and reliability. Provided detailed reports on software performance and quality to stakeholders, ensuring transparency and continuous improvement.

Designed and implemented databases, improving data accessibility by 25% through efficient structuring. Formatted and adapted standard models for company use, enhancing workflow efficiency by 20%. Processed company budgets, reducing costs by 10% through detailed financial analysis. Managed purchase orders and inventory tracking, improving inventory accuracy by 15% through streamlined processes.