Lionbridge Interpretation offers interpretation services in over 360 languages and dialects to meet a wide variety of client needs. Lionbridge interpreters can be found working in meetings, courts, hospital emergency rooms, over the phone, and in the corridors of government agencies. We provide clients in the US Federal Government, EU Governments, Private Sector, Legal, and Medical communities with Interpreters in all languages.

Provide N2 support to the different company branches, delivering multiple types of reports. Monitoring of different services required for the branches activity and communication, globally, following the IT Service management protocols and internal guidelines.

Provide N2 support, delivery of reports. Monitoring of different clients servers around Central America. Account analysis involving the support and client requirements, elaboration of Risk Analysis Process (RAP) Process. Account coordinator of Mainframe Support. IT Service management.

Provide N1 support, delivery of reports. Monitoring of applications, servers and web service links. Process improvement/compliance. Incident management.

Provide internal support to hardware and software, updates and assistance to any technical inquiry in the company.

Request management and support of Mainframe and AS400 security related issues. Providing additional support in different tasks such as audits, special requests, and projects.

Verify the status of multiple servers around the world, providing support and immediate problem resolution related to the operation branch.

Provide phone support to customers with problems with their appliances, troubleshooting, and setting up of repair services.

Provide remote support to customers with a Gold (Pro Support) support warranty, executing different types of support following the warranty layers including the seamless support for the resolution of specific issues, investigating the possible causes or reasons for the issue. Handling of technical escalations, for this project I provided support in sensitive situations representing the department covering the regions of Latin America and the Caribbean.

Provide technical support to customers over the phone, solving computer issues following the guidelines of the company. Coverage of internal group tasks such as the generation of different attendance reports.