Simera Professional Key (SPK)

Walter V

Paraguay

Customer Service Representative

$ 1,500-$ 1,900/month

10+ yrs exp

I have 12 years of experience working in technical support. I´m taking BYUI classes to get a bachelor’s degree in Computer Information Technology. I solve problems, train new employees, and organize teams. I have provided remote bilingual IT support in the Americas and Europe. I consider myself good with logic and a problem solver.

Skills

  • Tech Support
  • Ticketing System
  • Troubleshooting and Support
  • Technical Troubleshooting
  • Software Installation
  • Mobile Device Support
  • Conflict Resolution
  • Complaint Resolution
  • Problem Escalation
  • Technical Knowledge

Walter V

Paraguay

Customer Service Representative

$ 1,500-$ 1,900/month

10+ yrs exp

I have 12 years of experience working in technical support. I´m taking BYUI classes to get a bachelor’s degree in Computer Information Technology. I solve problems, train new employees, and organize teams. I have provided remote bilingual IT support in the Americas and Europe. I consider myself good with logic and a problem solver.

Skills

  • Tech Support
  • Ticketing System
  • Troubleshooting and Support
  • Technical Troubleshooting
  • Software Installation
  • Mobile Device Support
  • Conflict Resolution
  • Complaint Resolution
  • Problem Escalation
  • Technical Knowledge

Customer Service Representative

GRAPHITE SYSTEMS
February 2023 - May 2024

Served as a Customer Service Representative (CSR), handling incoming inquiries via various channels, addressing customer concerns promptly and effectively. Assisted customers with software inquiries, troubleshooting technical issues, and providing guidance on app usage.

Remote Support Technician

INTERPREFY
May 2022 - November 2022

Supported clients and participants over the Interprefy platform and 3rd party platforms. Monitored performance, assisted interpreters, and troubleshooted parallel events in multiple languages for VIP clients and interpreters.

Level 3 Desktop Support

EY
October 2018 - December 2020

Trained new hires on tech support protocols, created knowledge base articles, and managed VIP users from the Americas and Europe.

IT Specialist

FIAT/IVECO/CASE NEW HOLLAND
February 2013 - February 2018

Organized and classified all company’s hardware for a seamless transition to a new building location. Coordinated hardware logistics between three sites in different states.

IT Technician

CONGRESS RENTAL
August 2010 - November 2012

Maintained computers for congresses and conventions, installed internet networking, and provided technical support during conferences and symposiums.