Manager of the Enterprise Sales Development team for EMEA and NA. The missions include the management of team members (training, coaching, driving results). I have also been involved in the coaching and change management to a new GTM strategy for various ELEVATE customers via hubs, set of processes (Contact engagement, calling guides, email marketing content, automation process) and tools (CRM, Telephony system, lead management software...) in order to better align the SDRs work to the business needs.

Managed relationships with important customers, recommending solutions, best practices, and specific customer needs. Developed and executed success plans to maximize customer satisfaction and retention. Acquired, onboarded and trained new customers in technical aspects of three main products – Jive, Bonzai and AlertFind. Provided technical sales support by designing proof of concepts, performing live demos, and assisting sales representatives. Troubleshooted technical support issues through Zendesk, Jira, and Salesforce.com. • Designed and developed customer success playbook for each new product. • Crafted action-based plan as CSM performance measuring tool, providing detailed guidelines and metrics for CSM actions according to each item in the playbook. • Created training plan for new customer success managers, onboarding eight new CSM.

Coordinated sales process and customer acquisition. Conceptualized and executed sales and marketing activities, collaborating with production team and CEO. Established and managed marketing and sales budget, supervising sales team to meet annual goals. • Increase sales from $60K a year to $725K a year by introducing innovative marketing and sales strategy. • Improved seed storage process to minimize loss of germination.

Orchestrated lead generation sales process across three venues – email, cold calling, and website. Recruited, trained and managed remote sales development team, delivering weekly team metrics to CEO. • Oversaw recruitment, training and performance of four remote international sales development representatives to produce 400 qualified leads in five different Versata products within 12 months Managed relationships between Versata Support and Platinum support clients, arranging monthly calls with clients, facilitating and resolving issues, and ensuring customer satisfaction. • Managed a portfolio of 85 enterprise customers and achieving a 100% renewal rate.

Coordinated email campaigns using Exact Target (HTML) and Salesforce.com. Motivated team to produce email campaigns per month for Accenture. Oversaw end-to-end delivery of campaigns, completing Q/A process to comply with client needs, advising on best practices to improve ROI, and reporting on Exact Target metrics. Recruited and coached new team members, facilitating weekly team meetings to inform, align and develop team. • Grew team capacity from 20 campaigns per month, to 90 in two years, delivering campaigns for 13 Global Accenture groups.

Salesforce.com implementations: uploaded and created new contacts and accounts. Reported on quarterly metrics and analyzed market results. Managed, hired and trained team of IT specialists to provide data management, CRM implementations, email marketing lead generation, and marketing analytics for customers including Accenture and Amdocs.

Managed team of 16 LACS L1 technicians to provide technical support in 46 Latin American countries. Developed and motivated team towards increased output and promotions through one-on-ones, consultations, establishing development plans, and team building. Created High Potential Agent Development training program for LACS Transactional segment. • Increased team resolve rate from 61% to 71%, exceeding goal of 67%, by analyzing and troubleshooting team performance vs metric goals. • Improved team performance from 34 to 1st in the stack rank in 1.5 quarters.