Simera Professional Key (SPK)

Scarleth A

Nicaragua

Sales Coordinator

$ 1,900/month

9 yrs exp

I started my career at Cargill in 2014 as a Customer Service Representative. In the same company I was promoted to a Sales Analyst and then as a Key Account Analyst where I have the opportunity to practice excel and power bi. In 2020 I had the opportunity to join to the BPO industry, starting in Concentrix as a Tech Support agent for Microsft providing guidence to customer about their tech issue and keeping updated with new technologies. In 2021 I moved to a different company, Accedo, as an App…

Skills

  • Cold Calling
  • Data Analysis
  • Microsoft Excel
  • Microsoft PowerPoint
  • Appointment Setting
  • Power BI
  • Data Segmentation
  • Sales Forecasting

Scarleth A

Nicaragua

Sales Coordinator

$ 1,900 /month

9 yrs exp

Intro Video

I started my career at Cargill in 2014 as a Customer Service Representative. In the same company I was promoted to a Sales Analyst and then as a Key Account Analyst where I have the opportunity to practice excel and power bi. In 2020 I had the opportunity to join to the BPO industry, starting in Concentrix as a Tech Support agent for Microsft providing guidence to customer about their tech issue and keeping updated with new technologies. In 2021 I moved to a different company, Accedo, as an App…

Skills

  • Cold Calling
  • Data Analysis
  • Microsoft Excel
  • Microsoft PowerPoint
  • Appointment Setting
  • Power BI
  • Data Segmentation
  • Sales Forecasting

Sales Coordinator

Lala
August 2022 - June 2024

Managed collaborative planning, forecasting, and replenishment (CPFR) process with Walmart, ensuring optimal inventory levels. Collaborated closely with Walmart cross-functional teams to align on sales and inventory forecasts.

Market Potencial Analyst

Lala
March 2021 - July 2022

•Conducted market research and analysis to identify growth opportunities and market potential. • Developed and maintained models to forecast market trends and business performance. • The big achievement was introduced the brand LALA in Costa Rica with sales of 1 million monthly.

Sales Supervisor

Accedo Technologies
August 2020 - February 2021

•Provide guidance, mentorship and motivation to the team to exceed their goals. • Monitor the performing of each agent including metrics, conversion rate and adherence to guidelines. • Ensure agents maintains high standards of professionalism and accuracy in their interactions. • Prepare regulars reports on team performance, including key metrics and trends.

Appointment Setter

Accedo Technologies
August 2020 - February 2021

•Contacting potencial clients or leads to schedule appointments for sales representative. • Qualifying leads by gathering information from the potential client. • Explaining products or services briefly to generate interest and encourage the prospect.

Tech Support Agent

Concentrix
January 2020 - July 2020

•Diagnosing and resolving technical issues • Providing clear helpful guidance to customer via phone or email regarding their technical problems. •Staying updated on the latest products, troubleshooting or techniques to provide support to customer.

Key account Analyst

Cargill
September 2018 - September 2019

•Managed collaborative planning, forecasting, and replenishment (CPFR) process with Walmart, ensuring optimal inventory levels. • •Collaborated closely with Walmart cross-functional teams to align on sales and inventory forecasts.

Sales Analyst

Cargill
October 2015 - August 2018

• Analyzed sales data to identify trends, optimize pricing strategies, and improve product replacement. • Utilized data analysis tools to gather and interpret sales data for actionable insights. • Proficient in analyzing sales data to identify trends and make data - driven recommendations.

Customer Service Representative

Cargill
March 2014 - October 2014

• Guarantee service quality in each call. • Responding to customer inquiries and issues, reducing response time. • Responding problesm effectively. • Documenting customer interactions in a CRM.

Smart Scores

Communication
90
Role Fit
90
Adaptability
80
Problem-solving
75

Smart Skills

beta