Identify and qualify potential business opportunities. Engage prospects effectively through phone calls and emails, understanding their needs and challenges, and guiding them through the sales process towards potential conversion. Conduct thorough research on prospects before reaching out, understanding their industry, needs, and potential pain points. Evaluate the suitability and potential of each prospect based on predefined criteria such as budget, authority, need, and timeframe. Maintain detailed records of all interactions with prospects, including relevant information about their needs, concerns, and decisions.

Led a multifunctional team of software developers as a Scrum Master. Facilitated three Scrum ceremonies in two sprints with the SWAT ACH team. Monitored team performance, achieving a 90% sprint task closure rate for two consecutive months. Investigated various open sprint tasks to manage their closure using the JIRA tool.

Instructor for the Operational Processes and Technology course. Create class planning and rubrics for assessments. Design the structure of the course content to create educational yet engaging material to maintain student interest and promote class participation.

Professor of the Ergonomics course in the Master of Sciences in Occupational Health and Safety. Design the content of the Ergonomics course using both text and videos to make it more entertaining, interactive, and educational. Created the rubric for the evaluation of the subject. Organized the classrooms using the Google Meet platform for synchronous virtual classes. Designed case studies and supplemental readings to complete during synchronous sessions.

Carried out an audit of critical processes of Banistmo Bank, managing to identify vulnerabilities that were presented in a report to the bank's senior management. Designed a proposal for Banistmo's new process governance model along with a redefinition of the roles of the people in charge of executing the processes within the bank's new process architecture.

Coordinated the project to create the L'école Panamá website. Managed to increase the number of followers on the Instagram page. Positioned the company's Fanpage in related searches in the Google search engine. Designed advertising campaigns on social networks for company events. Designed posts for Facebook and Instagram through which I was able to prospect interested people and close sales of some products.