Simera Professional Key (SPK)

Gema H

Nicaragua

Business Development Representative

$ 1,650/month

10+ yrs exp

Blending a formal background in marketing and freelancing with proven success in sales and customer service roles. I have worked in the call center environment (customer service, sales, tech, bill and retention, real state) both for Inbound and Outbound Campaigns for eight years and I’ve been working from home for the past five years; while I’ve also learn to manage the time to also be updated and work as a freelance graphic designer and artist.

Skills

  • Strong Communication Skills
  • Organisational skills
  • comunication skills
  • Customer Service Chat
  • Problem-Solving:
  • Problem-Solving
  • Customer Service
  • Adaptability
  • Customer services
  • Problem-solving.
  • ilustration
  • adaptabilité
  • Adaptability.
  • Graphic designer
  • multi tasking
  • customer service,
  • Customer Service Agent
  • Team Work
  • Technical Support Manager
  • Grapic Design
  • adaptabilty
  • Organizational Skills,
  • Communication Tools
  • Problem - solving

Gema H

Nicaragua

Business Development Representative

$ 1,650 /month

10+ yrs exp

Blending a formal background in marketing and freelancing with proven success in sales and customer service roles. I have worked in the call center environment (customer service, sales, tech, bill and retention, real state) both for Inbound and Outbound Campaigns for eight years and I’ve been working from home for the past five years; while I’ve also learn to manage the time to also be updated and work as a freelance graphic designer and artist.

Skills

  • Strong Communication Skills
  • Organisational skills
  • comunication skills
  • Customer Service Chat
  • Problem-Solving:
  • Problem-Solving
  • Customer Service
  • Adaptability
  • Customer services
  • Problem-solving.
  • ilustration
  • adaptabilité
  • Adaptability.
  • Graphic designer
  • multi tasking
  • customer service,
  • Customer Service Agent
  • Team Work
  • Technical Support Manager
  • Grapic Design
  • adaptabilty
  • Organizational Skills,
  • Communication Tools
  • Problem - solving

Business Development Representative

1Core Solution LLC
January 2024 - January 2025

Calling prospects software from the USA and Canada with Fresh Sales. The list is based on childcare providers to see if they are interested in scheduling a Demo to know more about the product (an app management software for Childcare, NPO, and small businesses). Calling prospects who showed interest in the past but didn’t show up to the demo. Skip tracing information to find out more about prospects, find alternative emails or phone numbers to call, and add all the information found to a report and a Google Doc saved in Google Drive.

Cold Caller

Investment Company (Real Estate) in Washington
January 2024 - May 2024

Called lists of owners to see if they want to sell their properties and collected necessary information to make fair offers.

Cold Caller & Closer (Negotiator)

Investment Company (Real Estate) in Texas
July 2020 - April 2023

Called lists of owners to see if they want to sell their properties and collected necessary information to make fair offers. Negotiated and closed deals.

Outbound Cold Caller

Real State Company from Texas and Florida
January 2020 - July 2020

Called lists of owners to see if they want to sell their properties and collected necessary information to make fair offers.

Outbound Cold Caller

Investment (Real Estate) Company from Wisconsin
September 2019 - January 2020

Called lists of owners to see if they want to sell their properties and collected necessary information to make fair offers.

Email Customer Service Representative

Avalon at Concentrix
January 2018 - August 2019

Worked for an American multinational technology company, receiving emails from customers worldwide to help with technical, billing, or product inquiries.

Collections Agent (Outbound department)

Great Health Works
January 2016 - January 2017

Collection representative for an American company selling subscriptions for supplements, probiotics, and vitamins to consumers in the United States.

Sales Representative

Sprint at Convergys (Currently known as Concentrix)
January 2015 - January 2016

Sales representative for an American telecommunication company. Handled sales calls for the Sprint Campaign, selling cellphones, tablets, modems, and plans.

Customer Service, Tech Support, Retention, Sales and Escalations

WOW! Wide Open West LLC
January 2014 - January 2015

Advisor for an American company offering internet, streaming TV, home phone, and cable services. Handled inbound/outbound calls from customers in the United States, assisting with inquiries and escalations.

Technical Support Specialist and Tier2

Kobo
January 2013 - January 2014

Advisor for a Canadian company which sells eBooks, audiobooks, eReaders, and tablet computers. Handled inbound/outbound calls and emails from customers worldwide to help with technical issues or billing information.

Customer Service and Financial Specialist

Capital One
January 2012 - January 2013

Customer service and financial specialist in the payment department for an American bank, handling inbound calls to assist clients with payments, financial advice, and transactions.

Technical Support, Billing, Customer Service, Pre-Sales, Retention and Escalations

Cricket Wireless
January 2011 - January 2012

Advisor for an American wireless service to subscribers in the United States. Handled inbound calls for technical, cancellation, pre-sales, and billing inquiries.

Smart Scores

Communication
90
Role Fit
90
Adaptability
90
Problem-solving
80

Smart Skills

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