Simera Professional Key (SPK)

Barbara P

Chile

Customer Service Representative

$ 2,200/month

10+ yrs exp

I discovered the wonders of working remotely during the pandemic, like a lot of people, but I never imagined that it could be what I needed to improve my professional skills and realize that I can learn and be an excellent associate for anyone that I have been working with.I do not only have experience in customer service in hotel business in a front desk (clerk and supervisor), but I also learned the CSR role in a call center, I learned the BDR role and even transcribing audios.Now I feel that …

Skills

  • PipeDrive
  • Relationship Manager
  • zoom
  • Attention to Detail
  • Communication
  • Reputation Management
  • Client Relationship Management
  • Conflict Resolution
  • Complaint Resolution
  • Interpersonal Skills
  • Customer Relationship Management (CRM)
  • Team Leadership

Barbara P

Chile

Customer Service Representative

$ 2,200 /month

10+ yrs exp

I discovered the wonders of working remotely during the pandemic, like a lot of people, but I never imagined that it could be what I needed to improve my professional skills and realize that I can learn and be an excellent associate for anyone that I have been working with.I do not only have experience in customer service in hotel business in a front desk (clerk and supervisor), but I also learned the CSR role in a call center, I learned the BDR role and even transcribing audios.Now I feel that …

Skills

  • PipeDrive
  • Relationship Manager
  • zoom
  • Attention to Detail
  • Communication
  • Reputation Management
  • Client Relationship Management
  • Conflict Resolution
  • Complaint Resolution
  • Interpersonal Skills
  • Customer Relationship Management (CRM)
  • Team Leadership

Customer Service Representative

Conectys
April 2022 - present

Inbound calls and support tickets in Spanish and English for a commercial client in US and MX market

Customer Service Representative

Conectys
April 2022 - February 2025

Take phone calls, chats, and emails with requests for support, offer services tailored to customer needs at the highest standard of performance, assist in the maintenance of customer accounts, coordinate and communicate with relevant departments by utilizing phone & specific communication programs. Proven records of maintaining exceptional KPIs thought out the time as a key performer for this role.

Business Development Representative

DOT Hotels
August 2021 - January 2022

Hotel chain sales representative focused on generating quality prospects using cold calling and cold emails

Business Development Representative

DOT Hotels
August 2021 - January 2022

Hotel chain sales representative, focused on generating quality prospects using cold calling, cold emails, generate data bases, sales funnel.

EBC Executive

Santiago Marriott Hotel
October 2019 - April 2020

Event booking center executive, group and events sales

Event Booking Center Executive

Santiago Marriott Hotel
October 2019 - April 2020

Group and events sales

Front Desk Supervisor

Santiago Marriott Hotel
September 2017 - October 2019

Supervising front desk operations

Front Desk Supervisor

Santiago Marriott Hotel
September 2017 - October 2019

Overseeing the daily operations of the front desk area with the primary goal to ensure smooth guest or visitor interactions while managing a team of front desk staff

Call Center Leader

Santiago Marriott Hotel
September 2016 - September 2017

Leading a call center team

English Teacher

Fyr Lois Corp.
March 2015 - January 2016

Teaching English

Concierge Manager

Caracas Palace Hotel
May 2012 - August 2013

Managing concierge services

Restaurant Manager

Caracas Palace Hotel
October 2011 - May 2012

Managing restaurant operations

Front Desk Supervisor

Hotel Centro Lido
May 2011 - October 2011

Supervising front desk operations

Front Desk Supervisor

Caracas Palace Hotel
October 2009 - May 2011

Supervising front desk operations

Smart Scores

Communication
90
Role Fit
90
Adaptability
90
Problem-solving
80

Smart Skills

beta