• Conducted outbound prospecting, lead generation, and cold outreach to identify potential clients across various industries. • Managed the full sales cycle, including initial prospect qualification, client communication, contract negotiation, and account retention. • Presented tailored marketing solutions, including premium B2B and B2C contact lists, email campaigns, direct mail, and programmatic advertising. • Worked closely with clients to refine parameters such as geography, industry, and budget to deliver high-quality, targeted prospect data. • Delivered a 99% email deliverability guarantee through proprietary servers, ensuring client campaigns achieved optimal performance. • Partnered with internal teams to execute white-glove service campaigns, providing creative onboarding, testing, and detailed performance reports. • Proactively re-engaged cold leads using strategic follow-ups, improving client response rates and scheduling meetings. • Maintained consistent client communication to build long-term relationships and align solutions with client marketing goals. • Supported marketing campaigns for mid-size to Fortune 500 companies, helping deliver over 10 million emails per month with high engagement rates.

Demonstrated ability to identify and pursue sales opportunities within the real estate industry, promoting First American products and services to prospective clients. Proficient in conducting market research and analysis to identify target accounts, understand customer needs, and tailor sales pitches accordingly. Skilled in building and maintaining strong client relationships through regular communication, product demonstrations, and presentations, resulting in a high client retention rate. Experience in negotiating contracts, pricing agreements, and terms of sale to ensure mutually beneficial outcomes for both First American and its clients. Strong sales acumen and strategic thinking, evidenced by consistently exceeding sales targets and quotas while maintaining a focus on long-term business growth. Effective time management and organizational skills, managing a pipeline of leads, tracking sales activities, and prioritizing tasks to maximize productivity and results. Ability to collaborate with internal teams, including marketing, operations, and customer service, to address client needs, resolve issues, and ensure a seamless customer experience. Proficient in utilizing CRM software and sales automation tools to manage customer data, track sales progress, and generate accurate sales forecasts.

Proficient in handling customer inquiries and providing specifications for various Google products and services. Skilled in utilizing multiple call center software and CRM systems to manage customer interactions, update records, and resolve issues efficiently. Excellent communication skills demonstrated through clear and concise verbal and written communication with customers, ensuring a positive customer experience. Strong problem-solving abilities to troubleshoot technical issues, escalate complex cases as needed, and follow up with customers to ensure resolution. Ability to multitask effectively in a fast-paced environment, managing multiple customer inquiries simultaneously while maintaining attention to detail and accuracy. Adaptability to evolving product features, policies, and procedures, staying up-to-date with training and resources provided by Google to deliver accurate and relevant support to customers. Proven ability to work collaboratively with cross-functional teams to address customer concerns, escalate product bugs or issues, and provide feedback for continuous improvement.

Gained experience in new and used car sales, demonstrating proficiency in negotiating deals and providing exceptional customer service. Developed and implemented strategic sales plans to achieve and exceed sales targets in both new and used car segments. Mastered cultivating strong relationships with clients through effective communication and product knowledge, resulting in high levels of customer satisfaction and repeat business. Utilized expertise in both new and used car markets to provide tailored solutions to meet customer needs and preferences. Collaborated with dealership teams to optimize inventory management and marketing strategies to drive sales and maximize profitability.

In charge of lot operations. Managed vehicle inventory, pictures, inspections, pickup, repairs, and logistics from auctions and preparation for delivery. Experience in used car sales. Trained for and acquired DMV sales license. Training on conversing with potential customers and identifying needs vs wants.

Gained knowledge and experience in Customer Service. Excelled as a comprehensive advisor, providing excellent service by offering customers effective development and resolution to their concerns.