Manage a business portfolio of SaaS accounts with an annual recurring revenue (ARR) of $1 million. Through successful project management, secured multi-year renewals for key clients, solidifying long-term partnerships. Navigate client inquiries and proactively resolve issues, transform high-risk clients into vocal product champions. Contribute to market growth by collaborating with international partners to optimize product deployment strategies and ensure successful adoption. Increase average contract value (ACV) for clients by up to 80%. Facilitate internal cross-functional collaboration to fulfill client requests, involving product development, support, and customer-facing teams. Bridge communication gaps between clients, teams, and executives, ensuring informed stakeholders and managed expectations.

Provided outstanding patient care for Canadian-based medical clinics and hospitals. Conducted weekly staff meetings to review phone recordings and outgoing emails, ensuring high-quality customer service from local Bolivian staff proficient in English. Prepared daily front office reports detailing inbound and outbound calls, faxes, and emails. Managed doctor's schedules and patient charts with strict adherence to confidentiality policies. Delivered ongoing training to local employees to address evolving health policy changes. Developed a detailed protocol manual for handling after-hour emergencies. Created and implemented a recruitment strategy and onboarding process for new hires.

Monitored and served as dispatch for all operators in the field, ensuring efficient operations. Planned and conducted monthly safety seminars for all drivers to promote adherence to safety standards. Negotiated and managed automotive contracts to optimize fleet efficiency and cost-effectiveness. Processed each operator's vehicle and route information into the internal system for operational coordination.

Ordered and maintained showroom inventory to meet client needs and preferences. Scheduled and routed home estimates efficiently for sales teams. Coordinated with contractors to ensure clarity on project specifics and adherence to timelines. Fostered and maintained successful customer relationships through attentive service and communication. Maintained clear communication with clients regarding Statements of Work and payment arrangements, ensuring a smooth contractual experience.

Ordered and maintained all inventory to ensure stock availability and quality. Coordinated with multiple vendors weekly to streamline procurement processes. Generated quarterly reports on customer churn and recurring revenue to track business performance. Trained and motivated sales associates to consistently achieve monthly goals. Recognized as the top sales agent for 6 consecutive months for outstanding performance.