Streamlined the setup and administration of educational platforms, including user management, permissions and onboarding processes, reducing the time needed for some tasks by 75%. Coordinated 30+ virtual classroom calendars and accesses, troubleshooting technical issues as needed. Trained 50+ new teachers on platform usage and work methods. Handled content layout, task and file management for a 100+ lesson Full Stack education course utilizing AirTable and basic HTML/CSS. Created platform usage and troubleshooting instructions using Notion.

Installed, operated, and maintained professional audio systems for Broadway musicals and diverse events in 1000-seat theaters. Collaborated with 300+ performers and 15+ multi-cultural production teams. Identified and resolved technical issues, maintaining over 1500 uninterrupted performances. Logged equipment configurations and troubleshooting procedures.

Led setup and operation of complex audio, lighting, and video systems for a wide range of live events, from concerts to conferences, overseeing 15+ projects yearly, resulting in a 30% increase in business opportunities. Provided technical support, achieving a customer satisfaction rating of 95% for prompt resolution. Coordinated with event organizers to review technical specifications and orders, maintaining accurate records and managing logistics.

Provided level 1 and 2 technical support for a healthcare provider's network, serving 50,000+ professionals and 2M+ clients. Tracked and escalated tickets using Jira. Administered 6000+ user accounts and troubleshooted access issues and bugs. Documented +100 troubleshooting guidelines and system procedures using Confluence. Tested new website features and functionalities, contributing to weekly platform improvements.