Sustained growth in customer base each year, starting at 100 active clients and going up to +1500 in 6 years. Coached sales representatives, resulting in improved performance and employee satisfaction. Exceeded targets by 50% and increased ARR - MRR by 100-150% each year. Scaled ARR from $200K to $4MM (in 7 years).

Dedicated sales professional with a proven track record of exceeding sales targets. Skilled in building and maintaining relationships, identifying customer needs, and closing deals. Strong communication and negotiation abilities. Solid Leadership Profile and Sales Coaching experience.

• Developed and implemented commercial strategies according to company goals and objectives, aiming to accelerate growth. • Conducted research and analysis to understand market trends, customer needs, and competitive landscape. • Developed business plans to support the company’s growth and financial health, including forecasting and budgeting. • Managed the sales team, set sales targets, and ensure targets are met. • Managed the company’s product or service portfolio to ensure it meets market demands.

• Created and implemented effective sales strategies aligned with the company’s overall goals. • Conducted market research to identify opportunities, trends, and competitive dynamics. • Predicted future sales trends to aid in planning and goal-setting. • Evaluated team performance regularly and provide coaching and feedback. • Built and maintained relationships with major clients and key accounts. • Developed and managed the sales department's budget. • Identified and explore new markets and opportunities for business expansion.

• Created comprehensive sales strategies to achieve organizational goals and increase market share. • Established monthly, quarterly, and annual sales goals for the sales team. • Analyzed market trends, competitor activities, and customer preferences to identify opportunities and threats. • Provided ongoing training, support, and motivation to ensure the team meets its sales targets. • Managed key accounts and developing strong, long-lasting customer relationships. • Tracked key performance indicators (KPIs) to measure the effectiveness of sales strategies and team productivity.

• Supervised the claims process from start to finish, ensuring all claims are handled efficiently and accurately. • Led a team of claims adjusters and representatives, providing guidance, training, and support. • Monitored and evaluated the performance of team members, providing feedback and implementing improvement plans if necessary. • Reviewed and assess complex or escalated claims, making decisions on coverage and settlement amounts. • Handled escalated customer complaints and disputes, aiming to resolve issues efficiently and satisfactorily. • Identified areas for improvement in the claims process and implement changes to enhance efficiency and accuracy.

• Oversaw the maintenance and cleanliness of the office. • Managed office supplies and inventory. • Coordinated repairs and maintenance of office equipment. • Assisted in the planning and execution of projects. • Monitored project timelines and deliverables. • Developed and implemented administrative policies and procedures.