Ensured the correct behavior of the website backend tools. Quantified and improved the impact of the backend tools in operational processes. Researched through benchmarking for new or existent technical solutions to reduce the inconsistencies of the manual operational processes. Established strong communication processes with the stakeholders to address their necessities and correctly implement new deployments in their use areas of the website admin portal. Worked in an Agile Product-Engineering environment.

Participated in regular meetings with stakeholders, providing updates of the current deployments and the new additions to their use areas of the admin portal. Performed weekly quality control of the website’s backend tools in collaboration with the Engineering QA team. Created manuals of use as part of the implementation process of the new deployments. Transformed the stakeholders’ necessities into accurate user stories as part of the daily non-planned work.

Communicated and explained new deployments to stakeholders as part of the implementation process. Reviewed and communicated errors and inconsistencies to the Engineering QA team to speed up their solutions. Participated in daily stand-ups with the Product team to identify new solutions and improvements to the website.

Performed daily reviews of the Application forms created to ensure they are shown correctly to the customers. Fixed and reported any inconsistency found in the created forms that went against the user manuals of the tools. Participated in weekly stand-ups to review the QA applied to all created product forms.