Simera Professional Key (SPK)

Roberto R

Honduras

Customer Service Specialist

$ 2,200/month

10+ yrs exp

I am a biilingual professional graduated in the Marketing area with strong interpersonal skills that facilitate teamwork and project management. I am always in search of challenging experiences in order to further expand and develop my knowledge and skills obtained over the years through customer service, logistics, projects, and administration

Skills

  • Salesforce Administrator
  • TeamWorks
  • Travel Coordination
  • Management Accounting
  • Communication
  • Customer Orientation
  • Troubleshooting and Support
  • Marketing Campaign Planning
  • Sales Reporting
  • Negotiation Skills
  • Client Relationship Management
  • Sales Prospecting
  • Basic Graphic Design
  • Transportation Management

Roberto R

Honduras

Customer Service Specialist

$ 2,200 /month

10+ yrs exp

I am a biilingual professional graduated in the Marketing area with strong interpersonal skills that facilitate teamwork and project management. I am always in search of challenging experiences in order to further expand and develop my knowledge and skills obtained over the years through customer service, logistics, projects, and administration

Skills

  • Salesforce Administrator
  • TeamWorks
  • Travel Coordination
  • Management Accounting
  • Communication
  • Customer Orientation
  • Troubleshooting and Support
  • Marketing Campaign Planning
  • Sales Reporting
  • Negotiation Skills
  • Client Relationship Management
  • Sales Prospecting
  • Basic Graphic Design
  • Transportation Management

Customer Service Specialist

Alorica/United Health Care
October 2022 - January 2024

Interaction with customers, insurance agents and providers to request or provide insurance documents, information, proof of insurance, collect payments and conduct follow-up. Also Process “RUSH” payments, insurance documents and claims.

Customer Service & Sales Advisor

Priceline.com
May 2021 - October 2022

Customer Service assisting Customers in Hotel and Flight Reservations and Sales.

General Manager

Inversiones RAR
August 2010 - May 2018

Management, Vehicle fleet Planning and Management, Sales and Customer Service, Purchase Raw Material Procurement Process researching, selecting, ordering, and paying for raw materials required and process.

Manager

Choko’s
June 2005 - May 2010

Management, Customer Service, Purchasing and Supply.

Tour Leader

GAP Adventures (Canada)
May 2004 - May 2005

Leadership in tourism groups in Mexico and Central America responsible for organizing and managing the logistics, accommodations, transportation, and overall itinerary for a group, also provide Local Support and Customer Service.

General Manager

Amerijet International
October 2003 - April 2004

Office Administrator in Tegucigalpa and San Pedro Sula maintaining office services by organizing office operations and procedures, preparing payroll and reports to our Main Office in Florida. Negotiating with clients and service providers. Flight ground operations.

Manager

Arrecife Tours
April 2003 - October 2003

Agency Manager in San Pedro Sula, Corporate Sales, Logistic Coordinator, Tourist Guide Local and for Central America.

Airline Agent

Sol Air Airlines
May 2002 - March 2003

Ground Safety Coordinator, Counter Service Agent, Customer Servicea manager for Baggage Claims.

Marketing and Sales Manager

Visión Digital
August 1999 - May 2001

Sales, Marketing and Customer Service, Company specialize in elaborating Web pages, TV and Radio Commercials.

Smart Scores

Communication
80
Role Fit
80
Adaptability
85
Problem-solving
90

Smart Skills

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