Simera Professional Key (SPK)

Dilan Stevens G

Nicaragua

SDR / BDR / OTB Sales Coordinator

$ 2,000/month

8 yrs exp

I’m a performance-driven Senior Sales Specialist with over 8 years in the industry, consistently identifying and capitalizing on market opportunities to drive revenue growth. I specialize in professional market research, pipeline analysis, and turning complex value propositions into clear, compelling conversations that convert. I operate with a proactive, results-first mindset, take full ownership of outcomes, and thrive in competitive environments where performance is the only metric that matte…

Skills

  • Customer Relationship Management
  • Sales
  • Salesforce
  • Apollo
  • Asana
  • B2B Sales
  • B2C Sales
  • SaaS
  • Zoho CRM
  • RingCentral
  • Customer Relationship Management (CRM)
  • FreshSales
  • Salesforce / CRM

Dilan Stevens G

Nicaragua

SDR / BDR / OTB Sales Coordinator

$ 2,000 /month

Part Time: $ 1,050/month

8 yrs exp

I’m a performance-driven Senior Sales Specialist with over 8 years in the industry, consistently identifying and capitalizing on market opportunities to drive revenue growth. I specialize in professional market research, pipeline analysis, and turning complex value propositions into clear, compelling conversations that convert. I operate with a proactive, results-first mindset, take full ownership of outcomes, and thrive in competitive environments where performance is the only metric that matte…

Skills

  • Customer Relationship Management
  • Sales
  • Salesforce
  • Apollo
  • Asana
  • B2B Sales
  • B2C Sales
  • SaaS
  • Zoho CRM
  • RingCentral
  • Customer Relationship Management (CRM)
  • FreshSales
  • Salesforce / CRM

SDR / BDR / OTB Sales Coordinator

Top Floor Marketing
January 2024 - August 2025

Schedule sales employees; Accept sales orders and send invoices; Keep an organized file system of sales documents; Make travel arrangements for representatives; Set appointments and maintain a calendar for the department; Create tools that help the employee; Help keep our sales department running smoothly. Key Achievement: Managed group of people to success, providing feedback, implementing building rapport and effective communication.

Sales Specialist/ Appointment Setter / OTB Sales Supervisor

IBEX Global solutions – Nicaragua
February 2022 - December 2023

Familiarized with essential details of products and services; Made outbound calls (cold calling) and received inbound calls to offer new products; Retained strong and loyal customers; Fielded basic questions and concerns about products and services; Qualified leads based on emergency and provided best clinic for needs; Scheduled consultations for dental diseases. Key Achievement: Acquired knowledge of medical terminologies; Ranked top 3 performer in all sites.

Outbound Sales/Retention Specialist (SDR)

ACCEDO Solutions
February 2021 - January 2022

Made outbound calls to sell health insurance from Medicare (supplemental plan C or D); Marketed new products to new and existing clients with 65% sale rate; Experienced in quoting insurance rates; Maintained marketing status reports and client contact list; Created proposals to generate new customer leads. Key Achievement: Achieved Top Performance Award 6 times consecutively, first agent to get it every month above goal.

Outbound Sales/ Appointment Setting

Original Home Improvements Contractors – Remodeling & Constructions
January 2020 - January 2021

Made outbound calls to get new clients; Offered remodeling services including Plumbing, Solar Panels, Roofing, Painting, Coating, Electrical, HVAC; Made high-volume outbound calls to potential customers (cold and warm leads); Followed up on inquiries from marketing campaigns or previous contacts; Qualified leads based on interest, needs, and budget; Set up appointments for in-home or virtual consultations with sales representatives or contractors. Key Achievement: Exceeded weekly performance targets, generated qualified sales opportunities, reduced no-show rates with improved follow-up system.

Outbound Sales/ Appointment Setting

Flock Homes (Real Estate)
January 2019 - October 2019

Conducted high-volume outbound calls and outreach campaigns targeting property owners and landlords interested in passive retirement solutions; Qualified leads by assessing property ownership history, investment goals, and retirement timelines; Scheduled consultations with senior advisors; Educated prospective clients on tax-efficient property exit strategies and long-term benefits; Managed CRM systems to log interactions and track lead progress. Key Achievement: Surpassed appointment-setting targets, contributed to 30% increase in qualified leads, educated landlords on tax-efficient exit strategies.

Outbound Sales/ Retention Specialist / Lead Generator

NOW BPO
January 2018 - December 2018

Serviced electrical client accounts for Texas company providing revenue and contracts; Made outbound calls to base data to get new clients; Assessed client needs based on objectives, supply and demand, and seasonal variables; Built and developed customer relationships with over 100 locals around Texas; Cooperated with retention and marketing teams to determine best deal offers. Key Achievement: Exceeded sales goals each month.

Outbound Sales Specialist/ Retention

WEBHELP
January 2016 - January 2017

Conducted high-volume outbound calls to existing and potential customers to promote electricity plans and special offers in deregulated Texas markets; Educated customers on service plans, billing options, energy-saving solutions, and contract terms; Identified customer needs and matched with suitable energy plans; Handled retention calls addressing concerns and preventing cancellations. Key Achievement: Retained high-value customer accounts, contributing to 25% reduction in churn over six months; Consistently exceeded sales and retention targets.

Smart Scores

Communication
75
Role Fit
95
Adaptability
70
Problem-solving
75

Smart Skills

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