Perform initial legal case evaluations with professionalism and precision. Create and implement and measure QA procedures, confirming the integrity of legal processes and documents. Assist in intake procedures and cultivate robust client connections.

Interpret complex medical information between Spanish-speaking patients and medical professionals who speak English, including interpreting medical jargon into layman's terms, translating medical documents and records, and helping patients understand critical medical advice.

Assist members in navigating plan choices, payment, and provider selection. Offer technical assistance for account configuration and payment handling.

Assisted U.S. and Canadian clients in selecting hotel options aligned with needs and budgets. Processed reservations accurately while ensuring high-quality customer service standards. Achieved Golden Hammer Award (2021) for top QA performance within two months of tenure. Served as Temporary Trainer (Sep 2022) for new hires, developing skills in group facilitation and training methods.

Coordinated flights, hotels, cars, trains, and limo bookings for corporate clients. Ensured smooth business travel experiences and resolved escalations. Maintained high service standards and client satisfaction.

Assisted U.S. & Canadian clients with hotel options aligned to budget and needs. Processed accurate reservations with strong focus on customer service.

Recruited and onboarded U.S. tech contractors via international vendors. Matched client requirements with vendor resumes, optimized profitability. Managed contracts, timesheets, and onboarding/offboarding.

Arranged corporate travel (flights, hotels, cars, rail). Consistently ranked as Top Performer for 5 years. Awards: Employee of the Year (2014), Employee of the Month (8x), Star Performer (3x). Represented company at HQ in Fargo, USA (2014).

Managed ticket sales, refunds, frequent flyer accounts, and corporate clients. Provided regional training across Latin America for airline staff. Promoted to Executive Sales Agent, liaising with travel agencies and coordinating charters.

Started as Bell Boy, promoted to Reservations Agent. Managed national/international bookings and corporate accounts. Delivered high-standard service ensuring guest satisfaction.