Marketed and managed PTC Renovation freelance company that provides engineering consultations, interior and exterior designs, as well as handling accounting and contracts matters.

Provided accounting and technical advice to customers through email, social media, and by phone regarding the preparation of reports, ledgers, financial statements, and tax returns. Helped to solve technical problems and escalated them to the appropriate department. Followed up with customers to address their concerns and raised requests to other departments, such as sales and marketing.

Responded to customer contacts (phone, mail, fax, SMS), registered their requests, and responded to their inquiries as per company standards. Ensured providing excellent customer service and convenience to customers.

Responded to customer inquiries and requests via telephone, email, and chat in a timely manner. Documented all inquiries, requests, resolutions, and follow-up tasks. Displayed a courteous and empathetic attitude to all customers. Performed research to answer customer inquiries and requests. Grew existing customer accounts through exceptional customer service and effective sales techniques. Kept customer accounts current by updating databases during calls.

Contacted customers who made inquiries or had concerns related to their account, purchase experience, or product use. Followed scripts, processed customer payments, and called customers about delinquent accounts. Monitored inbound phone calls, emails, and online chat requests, and responded in a timely manner. Documented all customer interactions in a CRM system. Notified customers of unusual activity like an abnormal credit card charge.

Responded to customer inquiries and requests via telephone, email, and chat in a timely manner. Documented all inquiries, requests, resolutions, and follow-up tasks. Displayed a courteous and empathetic attitude to all customers. Performed research to answer customer inquiries and requests. Grew existing customer accounts through exceptional customer service and effective sales techniques. Kept customer accounts current by updating databases during calls.

Helped customers with complaints and questions, provided information about products and services, and took orders for different international outsourcing projects (Samsung, e-government services).

Handled incoming calls, resolved standard customer requests, and routed issues that required follow-up to the customer service team. Communicated customer inquiries/messages/feedback to teams and sales owners. Provided satisfactory service to customers.