Project Management of Print, POSM and Promotional Items for Nestle within the Anglo-Dutch Region, primarily in Jamaica and Trinidad and Tobago. Direct Client engagement with numerous Stakeholders. Liaising, requesting quotes, negotiations, cost analysis and ensuring KPI’s are met from a pool of Corporate Suppliers.

Preparing presentations and Client management through CRM. Monitoring daily sales and leading the sales team, implementing sales training and processes. Reporting and management of Leads and KPI’s and providing feedback to the Team. Managing print processes in Promotional Items and Offset Printing from Supplier/Manufacturer stage through to Client Delivery and Billing.

Reporting directly to the Managing Director, ensuring all Business practices are understood and followed and developments through investments and new business are completed and due diligence performed. Secondly, overseeing the day to day operations of the Commercial Printery by monitoring Sales, Production and Administration as well as the Sourcing, Sales and Procurement of Promotional Items for Corporate Use.

Contacting Clients on behalf of Santander, and the Royal Bank of Scotland by telephone, post and email in order to assess affordability and seek suitable repayment options via restructuring, and interest concessions in order to set legal arrangements to service arrears on Mortgage Accounts. Discussing hearing outcomes with Solicitors and providing instructions for upcoming hearings. Maintaining legal guidelines for arrangements while adhering to Company Policies and Procedures within Industry Regulations and striving to achieve Department and Group targets.

Contacting Customers by means of telephone, post and email to find suitable and affordable repayment agreements for arrears on their Debt Management Plan, also maintaining Company Policies and Procedures while adhering to Industry regulations and striving to achieve Business and Personal targets.

Inbound and Outbound calls from an Automated Dialler contacting customers to find suitable and affordable repayment agreements for debts, also maintaining Company Policies and Procedures while adhering to Industry regulations and striving to achieve Business and Personal targets.