Daily responsibilities included answering inbound calls and emails from guests and travel agents, assisting with their new and existing reservations in a timely, professional, and friendly manner. Provided personalized service when responding to the needs of guests and evaluated problems and complaints in order to provide proper solutions. Monitored and analyzed customer feedback to identify areas for improvement and implemented changes, resulting in a 95% customer satisfaction. Collaborated with cross-functional teams to plan and execute special outbound campaigns, resulting in a 5% increase in sales.

As a Project Manager at Mobility Essence, I oversee the implementation of cutting-edge mobility solutions, managing projects from inception to delivery. Leveraging Agile methodologies and digital marketing expertise, I ensure efficient project execution and promote brand visibility. My role involves coordinating diverse mobility products and optimizing marketing campaigns for maximum impact.

Customer Care Consultants for #motorola. Responsible for supporting inbound calls which involve resolving a wide variety of complex customer issues such as cell phones & Smart Watches.

Mostly responsible to fix internet connections such as Troubleshooting different kinds of modems, cables, firmware, assisting in optimizing browser and LAN connections, In addition : Email clients setup with POP3/IMAP servers for AT&T domains, dispatching technicians or updating technicians status,