Simera Professional Key (SPK)

Lyan A

Panama

Bilingual Traveler Support Specialist

$ 1,900/month

4 yrs exp

I'm a Bilingual Accounting and Auditing student with experience in customer service, banking support, sales, travel coordination, and account management. Skilled in CRM systems, client relations, problem-solving, and multitasking in fast-paced international environments. Experienced providing customer support in English and Spanish across financial services, real estate, and educational travel industries

Skills

  • Customer Service
  • Multitasking
  • Sales
  • Canva
  • Microsoft Office 365
  • CRM Systems
  • Communication Skills
  • Back Office Operations
  • Appointment Scheduling & Calendar Management
  • 2. CRM Software (Salesforce, HubSpot, Zendesk)
  • 7. Microsoft Office Suite (Excel, Word, PowerPoint)
  • Case Management Systems
  • Administrative Support & Operations
  • Back Office Support
  • AI-Assisted Productivity (Claude, Gemini, Copilot)
  • Administration assistant
  • 3. Microsoft Excel
  • 7. Data Entry

Lyan A

Panama

Bilingual Traveler Support Specialist

$ 1,900 /month

4 yrs exp

I'm a Bilingual Accounting and Auditing student with experience in customer service, banking support, sales, travel coordination, and account management. Skilled in CRM systems, client relations, problem-solving, and multitasking in fast-paced international environments. Experienced providing customer support in English and Spanish across financial services, real estate, and educational travel industries

Skills

  • Customer Service
  • Multitasking
  • Sales
  • Canva
  • Microsoft Office 365
  • CRM Systems
  • Communication Skills
  • Back Office Operations
  • Appointment Scheduling & Calendar Management
  • 2. CRM Software (Salesforce, HubSpot, Zendesk)
  • 7. Microsoft Office Suite (Excel, Word, PowerPoint)
  • Case Management Systems
  • Administrative Support & Operations
  • Back Office Support
  • AI-Assisted Productivity (Claude, Gemini, Copilot)
  • Administration assistant
  • 3. Microsoft Excel
  • 7. Data Entry

Bilingual Traveler Support Specialist

EF Educational Tours
October 2024 - July 2026

Clearly and concisely manage inbound phone, online chat & email communication Work across time zones with sales and operations teams to anticipate and quickly resolve problems on behalf of customers Develop and implement personal and regional sales strategies to push the business forward Recognize great customer service and strive to provide it each day Manage and resolve multiple high-priority responsibilities on a daily basis Enthusiastically take on new projects at any time Collaborate within regional teams to perform day-to-day account maintenance to ensure a beautiful customer experience Perform all tasks above in both English & Spanish

Lead Manager - Real Estate

The Troy Kearns Group
April 2024 - October 2024

Warm Calling Outbound Sales Appointment Setting Calendar Management Managed client database and contact information Property Management Real Estate market knowledge Zillow, Kixie and Go High Level Management

CUSTOMER SERVICE ASSOCIATE

Foundever/ Sitel
August 2022 - September 2023

Credit and Debit card account management, Provide excellent customer service to clients, Update and maintain member’s online profiles, Manage credit card payments and balances, Review statements and transactions, Generate fraud reports on cards when needed, Ensure the safety and protection of member’s money and card information, Offer and sell different types of credit cards depending on the member's profile

Customer Service Representative

Alorica
December 2021 - August 2022

Call Transferring Tech Support Assistance Customer Service

Smart Scores

Communication
90
Role Fit
90
Adaptability
80
Problem-solving
80

Smart Skills

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