Simera Professional Key (SPK)

Jesús C

Colombia

Travel Agent

$ 1,400-$ 1,800/month

2 yrs exp

My name is Jesus, and I'm an Environmental Engineer from Colombia with two years of experience in customer service. I am enthusiastic about finding a job opportunity that will allow me to grow professionally while contributing to your company's success. I am comfortable working in any industry where my skills are applicable. My key strengths include problem-solving, attention to detail, multitasking, empathy, building rapport with customers, and strong communication skills. Additionally, I am te…

Skills

  • Adaptability
  • Communications
  • Customer Service
  • IT Management
  • Problem Solving
  • Product Knowledge
  • Talent Management
  • Team Management
  • Time Management
  • Asana
  • Google Suite
  • MS Office
  • Slack
  • Zendesk
  • Communication Skills
  • Problem-Solving

Jesús C

Colombia

Travel Agent

$ 1,400-$ 1,800/month

2 yrs exp

My name is Jesus, and I'm an Environmental Engineer from Colombia with two years of experience in customer service. I am enthusiastic about finding a job opportunity that will allow me to grow professionally while contributing to your company's success. I am comfortable working in any industry where my skills are applicable. My key strengths include problem-solving, attention to detail, multitasking, empathy, building rapport with customers, and strong communication skills. Additionally, I am te…

Skills

  • Adaptability
  • Communications
  • Customer Service
  • IT Management
  • Problem Solving
  • Product Knowledge
  • Talent Management
  • Team Management
  • Time Management
  • Asana
  • Google Suite
  • MS Office
  • Slack
  • Zendesk
  • Communication Skills
  • Problem-Solving

Travel Agent

IGT Solutions
March 2023 - December 2023

Received calls related to existing or new bookings for flights, hotels and cars, helped customers to solve problems that may arise, either because they need to modify or cancel the reservation, or solve existing problems by contacting service providers.

Bilingual Agent

247.AI
January 2022 - March 2023

Managed and responded to customer inquiries, issues, and requests regarding products, escalated complex or specialized requests to the appropriate team, troubleshooted and resolved issues related to online accounts, followed up with customers via email to ensure case resolution, created, updated, and closed support tickets in Zendesk efficiently.