Simera Professional Key (SPK)

william g

El Salvador

Customer Service Representative (Email & Chat)

$ 2,700/month

2 yrs exp

Bilingual professional with a strong background in customer service, virtual assistance, interpretation, and hotel reservations. I am highly skilled in CRM systems, email/chat support, real-time translation (EN-ES), and upselling in the hospitality industry. I thrive in fast-paced environments, consistently delivering high-quality service while managing multiple tasks. My goal is to leverage my skills to provide exceptional customer support and contribute to the success of dynamic teams.

Skills

  • Bilingual Interpretation (EN-ES)
  • CRM Tools (Zendesk, Okta)
  • Sales & Upselling
  • Customer Service (Email, Chat & Phone)
  • Hotel Reservations & Guest Services
  • Gift Card Support (Reissue, Fraud, Changes)
  • Administrative & Virtual Assistant Skills
  • Legal & Medical Terminology (for Interpretation)
  • Microsoft Office (Word, Excel, Outlook)
  • Fraud Investigation Support

william g

El Salvador

Customer Service Representative (Email & Chat)

$ 2,700 /month

2 yrs exp

Challenge Interview

Bilingual professional with a strong background in customer service, virtual assistance, interpretation, and hotel reservations. I am highly skilled in CRM systems, email/chat support, real-time translation (EN-ES), and upselling in the hospitality industry. I thrive in fast-paced environments, consistently delivering high-quality service while managing multiple tasks. My goal is to leverage my skills to provide exceptional customer support and contribute to the success of dynamic teams.

Skills

  • Bilingual Interpretation (EN-ES)
  • CRM Tools (Zendesk, Okta)
  • Sales & Upselling
  • Customer Service (Email, Chat & Phone)
  • Hotel Reservations & Guest Services
  • Gift Card Support (Reissue, Fraud, Changes)
  • Administrative & Virtual Assistant Skills
  • Legal & Medical Terminology (for Interpretation)
  • Microsoft Office (Word, Excel, Outlook)
  • Fraud Investigation Support

Customer Service Representative (Email & Chat)

Blackhawk Network
November 2024 - February 2025

Handled 30+ customer emails per hour and up to 3 concurrent chats for major gift card brands like PlayStation, Starbucks, and Roblox. Resolved card reissues, account updates, and fraud-related inquiries, supporting over 25 fraud investigations and improving resolution times by 15%.

Customer Service Call Interpreter

Marttel S.A. de C.V.
July 2024 - October 2024

Provided simultaneous and consecutive interpretation for medical, legal, insurance, and telecom sectors. Ensured 98% accuracy in real-time translation and helped reduce resolution time by delivering clear, professional interpretation across diverse subjects.

Customer Service & Sales Agent

Teleperformance El Salvador (Hilton Hotels Project)
January 2023 - July 2024

Handled hotel reservations, modifications, and guest complaints for over 100 customers monthly. Resolved 100+ weekly guest inquiries, coordinated with hotel teams, and maintained 90% satisfaction rate. Contributed to 15% increase in sales through upselling.

Smart Scores

Communication
90
Role Fit
90
Adaptability
80
Problem-solving
40

Smart Skills

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