Simera Professional Key (SPK)

mounir a

Panama

Business Owner

$ 3,200/month

10+ yrs exp

I love(d) creating successful teams, installing them within efficient processes and cultivating a mindset of continuous improvement while keeping the focus on the customer. Background in coaching, well-being SaaS, energy market, customer service, logistics, retail, FMCG, learning, and development. Stress-resistant, dynamic & positive // Out-of-the-box thinker & innovator // Conceptual & Analytical // Driven by data, people, results and the customer Fast learner, Active listener, Passionate hard …

Skills

  • Continuous Improvement Process
  • Customer Service
  • Project Management
  • Business Operations Management
  • Content Creation
  • Content Writer
  • MS Office
  • Outsourcing
  • Supply Chain Management
  • Supply Chain Optimization
  • Training and Coaching
  • Translator/Interpreter
  • Warehouse Management
  • Transportation Management

mounir a

Panama

Business Owner

$ 3,200 /month

10+ yrs exp

I love(d) creating successful teams, installing them within efficient processes and cultivating a mindset of continuous improvement while keeping the focus on the customer. Background in coaching, well-being SaaS, energy market, customer service, logistics, retail, FMCG, learning, and development. Stress-resistant, dynamic & positive // Out-of-the-box thinker & innovator // Conceptual & Analytical // Driven by data, people, results and the customer Fast learner, Active listener, Passionate hard …

Skills

  • Continuous Improvement Process
  • Customer Service
  • Project Management
  • Business Operations Management
  • Content Creation
  • Content Writer
  • MS Office
  • Outsourcing
  • Supply Chain Management
  • Supply Chain Optimization
  • Training and Coaching
  • Translator/Interpreter
  • Warehouse Management
  • Transportation Management

Business Owner

Naga/Mounelli Specialty coffee, inc
May 2023 - present

Set up a business focused on education and growth, freelance writing, wellbeing instruction, and business development in Central-America & Europe.

Migration from Belgium to Panama

Naga/Mounelli Specialty coffee, inc
September 2022 - May 2023

Migrated from Belgium to Panama, renovated house, focused on necessary paperwork for migration, and successfully set up business and citizenship.

Project- and Process Manager

OKay/Bio-planet
June 2022 - September 2022

After discussing my migration to Panama with my employer we decided to invest my last 6 months in the training of my successor and the finishing or contributing to running projects. Supply chain process management and governance - Strategy and Innovation - Project management - Continuous improvement

Head of Logistics Department and Strategy

OKay/Bio-planet
April 2018 - June 2022

I was responsible for the logistic operations of two retail businesses, the first a 'neighbourhood store chain(150) and an organic retailer (32). I was also part of the strategic team and the business development for the organic retailer. People management (10 direct and 350 indirect reports) - Warehouse management - Business Ownership (People - Cost - Business Development - Service) - Business representative in the work council

Transport Manager, BeNeLux

Mondelez Int.
March 2014 - April 2018

Together with my team, we were responsible for all transport solutions for the Belgium, Netherlands and Luxembourg markets, inbound, copacking and outbound flows. When I started contributed to the outsourcing of our transport business and two years later I led a big re-organisations project (people re-allocation, software implementation and process optimisation). People management (3 direct & outsourced reports) - Transport management - Business ownership (People - Cost - Business Development - Service) - 3PL management & governance - Tender management - Continuous improvement - Change management

Promo Service Development Coordinator

Mondelez Int.
October 2010 - March 2014

After a big merger, I coördinated and assisted in the management and optimisation of the ‘order to cash’ process. I had a contribution to the SAP implementation project on a people management level. Interdepartmental coordination on promotion & and order fulfilment (customer service) - Development of 'order to cash' process – SAP implementation project. My second objective in this role was to optimise the promo-production process for the Belgium market and reduce waste. The target was to improve the forecast and communication between sales, the customer and eventually the production sites. Coordination between sales & and logistics operations (volume & timing) - Continuous improvement - Operational excellence

Trainer, Coach & Team Leader CS

Sitel nv/Hcn Unamic
October 2007 - July 2010

Started as a customer service representative, started coaching after 6 months and after 9 months I became responsible for all new employees. Recruitment, formation, evaluation and activation. Formation and activation of new employees – Quality control – Content development - Outsourcing - Customer service (B2B & B2C) - Billing & Collection

Smart Scores

Communication
90
Role Fit
90
Adaptability
80
Problem-solving
90

Smart Skills

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