Responsible for fostering and nurturing the relationship between Deriv and its affiliates, ensuring mutual growth and success. Proactively establish and maintain strong partnerships with affiliates, communicating their needs and feedback to the internal team. Coordinate and execute conferences, seminars, projects, and campaigns tailored to the needs of affiliates, flight booking, budget management, and requests for quotes from suppliers. Conduct seminars and hold 1:1 meetings with affiliates during visits across Latin America. Serve as a panelist in seminars hosted for affiliates in Asuncion and their respective countries throughout Latin America. Engage as a panelist in webinars designed for our affiliates, focusing on topics related to affiliate business expansion strategies. Utilize tools such as Slack, MyAffiliates CRM, Close CRM, ClickUp, Miro, and Deriv Backoffice CRM.

Provide support to Deriv clients via live chat and tickets, addressing a diverse range of issues and inquiries related to the trading platform. Utilize tools such as LiveChat, Slack, and Deriv CRM (Backoffice) to efficiently resolve queries and provide assistance.

Managed office maintenance and procurement of supplies. Facilitated flight bookings for the entire team, ensuring seamless travel arrangements. Provided on-site assistance in stadiums for brand activations during events. Coordinated and distributed brand merchandise for each match. Conducted budget management, and request for quotes from suppliers and advertising agencies. Maintained an organized file of company documents. Responded to an average of 50 emails per day using Office 365. Served as the liaison between remote IT support and colleagues, utilizing Teams for effective communication.

Conduct face-to-face client visits to provide personalized support, fostering strong client relationships and ensuring client retention. Proficient in managing changes, updates, and additions to contracts using the SAP system, ensuring accuracy and compliance with company policies.

Responsible for customer support within a call center environment, managing multiple clients' shipment generation and tracking using tools such as CSV Gema and Gopia. Proficient in resolving claims and communicating via email utilizing Outlook. Skilled in upselling additional shipping services and providing shipment quotations. Offer support in utilizing electronic shipping generation tools.

Provided passenger support on board, ensuring their comfort and safety throughout the flight. Trained in flight safety, flight attendant duties, and passenger service in Asuncion, Paraguay, and Sao Paulo, Brazil. Holds Paraguayan License No. 2112 issued by DINAC and Brazilian License No. 34666 issued by ANAC.