Marielos T
Guatemala
6 yrs exp
I have been working into call center for almost 7 years, I have experience on team management, account management and people developing
Skills
Marielos T
Guatemala
/month
6 yrs exp
I have been working into call center for almost 7 years, I have experience on team management, account management and people developing
Skills
Call Center Operations Manager
Managed a group of 60 agents, 4 supervisors, and 2 QAs assigned for a total of 3 Lines of Business; improving the Service Levels on each by up to 10%, also improving the retention rate from 10% up to 21% each month, working into keep al KPIs on target including customer satisfaction.
Retention Call Center Agent
Worked as a retention agent for an Internet company by providing different options in order to the customer to keep the service
Customer Service Call Center Agent
• Customer Service attention by phone related to a sales program
Smart Scores
Smart Skills