Simera Professional Key (SPK)

Alessandra N

Panama

QA Analyst

$ 2,000/month

9 yrs exp

Hello, Iam 28 currently based on Panama City, over the past 5 years i have worked as a QA Analyst focused on compliance with laws, processes and requirements at the same time working with personnel management creating strategies to improve behavioral trends found in daily monitoring carried out individually and in groups, I also have translation and transcription skills for live and prerecorded calls as well. Same as legal and medical documents, I have also worked in the sales and customer servi…

Skills

  • Multitasking
  • Time Management
  • Translator/Interpreter
  • Google Sheets
  • Sales Skills

Alessandra N

Panama

QA Analyst

$ 2,000 /month

9 yrs exp

Hello, Iam 28 currently based on Panama City, over the past 5 years i have worked as a QA Analyst focused on compliance with laws, processes and requirements at the same time working with personnel management creating strategies to improve behavioral trends found in daily monitoring carried out individually and in groups, I also have translation and transcription skills for live and prerecorded calls as well. Same as legal and medical documents, I have also worked in the sales and customer servi…

Skills

  • Multitasking
  • Time Management
  • Translator/Interpreter
  • Google Sheets
  • Sales Skills

QA Analyst

Radius Global Solution
October 2019 - present

Daily monitoring of agents to ensure compliance with processes and functions, English and Spanish Calls, For projects Capital One, Pendrick and Cavalry. Weekly / Monthly reports of group progress. Group training sessions. Translation of complaint calls from Spanish To English.

Compliance Specialist

Radius Global Solution
March 2019 - present

• Daily monitoring of agents to ensure compliance with processes and functions, Daily Monitoring of English and Spanish Calls, For projects Capital One, Pendrick and Cavalry (Medical and Banking Clients) • Weekly / Monthly reports of group progress • Group training sessions • Translation and Transcriptionof complaint calls from Spanish To English and Documents

Transfer Agent

Radius Global Solution
March 2019 - September 2019

Line of business – Navient

Sales Representative

Panametrics
June 2018 - September 2018

Business to Business Sales. Provide product demonstrations / Training about the product. Track after-sales customers.

Sales Representative

SITEL Panama
November 2017 - June 2018

Bundle Sales. Customer retention. Customer service. Technical support.

Flight Attendant

Copa Airlines
April 2017 - October 2017

On-board service. Safety Procedures

Bilingual Recruiter

Eulen Panama
September 2015 - February 2016

Recruitment and Selection Process. Request for references and personal background. Management of the individual file of every collaborator. Preparation of contract and handling of paperwork (Bank, SIPE). Coordination of psychological and medical tests. Administration of personnel. Complete the hiring cycle. Payroll. Organize and follow up on vacancies already assigned. Present reports and keep control of processes carried out.

Smart Scores

Communication
80
Role Fit
80
Adaptability
70
Problem-solving
60

Smart Skills

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