Leading a project with Microsoft to conduct a continuous security assessment and remediate the security risks and enhance security score and applying Microsoft recommendations. o Working knowledge of Microsoft Entra identity and access management solutions, automating RBAC, O365, and synchronization of entities between on-premises and cloud directories. Developed and managed Identity Management, Identity Governance and Authentication/Authorization integration, PIV, SSO (e.g. Active Directory, ADFS, SAML, LDAP, MFA, OAuth 2.0, OIDC, etc.). o Responsible for developing and deploying Microsoft Entra solutions (Azure AD) to meet Microsoft Recommendations and Security Best Practices o Evaluate and Enhance the SSO requests technical process and permissions on large scale. o Ensure applying the latest authentications and Modern protocol and eliminate the legacy one

Configure and maintain IT Virtualization infrastructure. o Manage helpdesk team tasks and guide in 2nd level support. o Deliver train the team for new technology apps for ITSM o Monitor and maintain the storage Infrastructure. o manages all available resources effectively to achieve the plan objectives. o Create and enhance Backup strategies and plans across application, OS, and Infrastructure. o Manage and maintain the office 365 enterprise environment. o Respond to incidents and major requests with change management plans. o Manage the automate process for directory service in delete or create objects. o Manage the IT System Budget and update the renewals and costs. o Manage and monitor server stability and performance. o dealing with 3rd party vendors to ensure the quality of the IT systems. o Manage the ITSM Process and Workflow. o Improve the system administration tool with latest technology Apps •

dealing with 3rd party vendors to ensure the quality of the IT equipment. o managing team tasks and guide in 2nd level support o check the latest techs and applying the best its solutions for the business. o train the team for new technology apps for ITSM. o responsible for all incidents, security events, service breakdown on time. o responding for all users’ requests for new service or permissions o manage all available resources effectively to achieve the plan objectives. o managing IT Budget and reporting the assets tracking to regularly to assure Best Cost saving. o Support and improve the current IT Service Management processes. o Review the delivered quality of documentation, process execution, audit readiness, and continuously work on improving the processes. o Configure and Maintain routers, switches and Firewalls. o Configure and Maintain the IT Ticket system. o Monitoring and maintaining networks and servers. o Implementing security protocols and Software Solutions o Create schedule Backup for File server and Active directory service. o Manage Enterprise Assets and update the inventory. o Plan and manage for new IT Purch and budget management. o Applying the best Practice in System and Network Security Management o Delegate Team members to technical tasks and follow up the results. o Continual improvement for IT Service and Team technical Skills o Communicate with Other Managers to collect Data about IT New Requirements to Evaluate and test New Systems and Software

Configure and Maintain WDS for Client OS installations. o Configure and Maintain the IT Ticket system o Configure the Clients Software repository and Deployments o Manage users’ requests and Tickets on the IT Ticketing System o Create schedule Backup for File server and Active directory service o Manage the Enterprise Assets and update the inventory o Configure the VPN and Certificate system for Roaming users

Configure and Maintain the operating systems with the standardSoftware Configure the VPN connection and ERP System for theUsers Troubleshoot and Define software and OS issues Manage users’ requests for any IT Needs Maintain the exchange mail Clients working onPCs, laptops and Cell Phones