- 100–150 outbound calls daily plus email and follow-up to renters and buildings, driving renewals, applications, and coverage sales. - Explained products, premium and payment details, and next steps, moving renters through time-sensitive decisions. - Built and maintained internal account data, records, and outcomes in HubSpot and Zendesk.

- Generated and qualified B2B opportunities at 80–100 calls and 25 emails daily, plus LinkedIn outreach and messaging. - Got past 15+ gatekeepers and spoke with 5+ decision-makers per day to reach the right buyer. - Booked 1–2 qualified appointments per week and fed a pipeline that closed 2–4 new client deals per quarter. - Researched target accounts and decision-makers; kept lead records and pipeline updated in GlassHive, Contact Science, and phone systems.

- Generated and qualified B2B leads for a Managed Service Provider (MSP) specializing in IT, cybersecurity, and compliance solutions. - Engaged in outbound tech sales, conducting cold calls, email outreach, and LinkedIn prospecting to secure qualified appointments with decision-makers. - Maintained an organized CRM pipeline.

- Closed pre-qualified credit-repair leads at 1–3 deals per day, above a 5-deal weekly minimum: pitched the service, handled objections, and walked clients to contract signature. - Made 80–100 outbound calls a day, with cold calling, follow-up, pipeline management, and full CRM entry in GoHighLevel and Forth. - Promoted to team lead and trainer; onboarded and trained local and international teams of 10–15 reps through one-on-one call reviews. - Built training material, ran refresher sessions, and checked sales quality and compliance on every sale.

- Prospected, qualified, and sold debt-consolidation services, delivering deal-ready opportunities to closers at 18% conversion on total calls. - Sustained 25+ qualified transfers and 10+ closed deals every month against a high-volume dial plan. - Handled ~30 inbound and 80–100 outbound calls daily, managing all customer data and sales activity in Salesforce, Forth, and internal phone systems. - Promoted to Sales Coach: coached and managed teams of 10–15 agents, lifting low performers' metrics ~20% by month end — many of my trainees became top performers. - Ran one-on-one coaching sessions, call reviews, and refresher sessions on specific skills, reporting team performance metrics to supervision. - Created training material for the whole floor and reviewed calls for quality. - Consistently met or exceeded monthly quota as the team's top performer, and later ranked as the floor's top sales coach.

- Protected revenue by keeping cancellations under 25% and satisfaction above 85%, offering alternatives, service moves, and upgrades on high-volume inbound calls. - Sold and reactivated residential internet at 15+ moves and reactivations per month, plus fiber-optic upgrades. - Covered the bilingual queue, handling calls in both English and Spanish. - Ranked as a top performer on the floor for sales results and customer retention.

- Handled 30–40 inbound calls per day across mobile, internet, TV, and landline, keeping average handling time (AHT) on target. - Resolved billing disputes, payments, account updates, and basic technical support end to end, without transferring the customer. - Kept cancellations under 25% and satisfaction surveys above 80% by resolving issues and making retention offers. - Sold new fiber-optic internet and phone lines, clearing the 5-sale minimum to unlock commission and bonus tiers. - Promoted to the escalations team to handle complex customer situations while maintaining a strong customer experience. - Recognized as a top performer for sales and retention results.