Dorsett Chengdu
June 2019 - June 2021
Managed and nurtured client relationships, serving as the main point of contact for F&B clients. Collaborated with clients to understand their needs, preferences, and objectives, providing tailored solutions and ensuring customer satisfaction. Worked closely with internal teams, such as events, sales, marketing, and operations, to ensure effective coordination and delivery of client requests. Assisted on the F&B and Events daily operations. Built and nurtured strong client relationships through regular communication, meetings, and site visits, fostering trust and long-term partnerships. Handling the responsibilities of the VIP lounge and VIP guests. Monitored client satisfaction levels, solicited feedback, and implemented necessary measures to improve overall client experience. Supported the sales team in prospecting and lead generation activities, attending networking events, and conducting property tours for potential clients. Implemented client retention strategies, including loyalty programs, personalized communications, and proactive outreach initiatives.