Simera Professional Key (SPK)

Maite R

Dominican Republic

General Manager, Founder

$ 1,900/month

10+ yrs exp

My name is Maite Ramirez, i'm a proudly entrepreneur and customer service success passionate and I am writing to express my interest in the opportunity at your company . With a background in marketing, hospitality, business to clients development and social media, I'm excited about the chance to contribute to your team's success. With 8 years of experience, I have led effective marketing strategies and managed social networks to increase brand visibility. My passion for hospitality and my abili…

Skills

  • Cash Management
  • Creativity
  • Critical Thinking
  • Customer Experience
  • Leadership
  • Logistics Management
  • Problem Solving
  • Risk Management
  • Sales Strategy
  • Social Media
  • Stress Management
  • Test Planning
  • Case Management
  • Cost Management
  • Costs Management
  • Event Planner
  • Inventory Planning
  • Sales Strategies
  • Event Planning
  • Crisis Management
  • Client Relationship Management
  • Conflict Resolution
  • Complaint Resolution
  • Customer Relationship Management (CRM)
  • Problem-Solving
  • Social Media Copy
  • Lidership
  • Critical Thinking
  • Risk Management
  • innovation

Maite R

Dominican Republic

General Manager, Founder

$ 1,900 /month

10+ yrs exp

My name is Maite Ramirez, i'm a proudly entrepreneur and customer service success passionate and I am writing to express my interest in the opportunity at your company . With a background in marketing, hospitality, business to clients development and social media, I'm excited about the chance to contribute to your team's success. With 8 years of experience, I have led effective marketing strategies and managed social networks to increase brand visibility. My passion for hospitality and my abili…

Skills

  • Cash Management
  • Creativity
  • Critical Thinking
  • Customer Experience
  • Leadership
  • Logistics Management
  • Problem Solving
  • Risk Management
  • Sales Strategy
  • Social Media
  • Stress Management
  • Test Planning
  • Case Management
  • Cost Management
  • Costs Management
  • Event Planner
  • Inventory Planning
  • Sales Strategies
  • Event Planning
  • Crisis Management
  • Client Relationship Management
  • Conflict Resolution
  • Complaint Resolution
  • Customer Relationship Management (CRM)
  • Problem-Solving
  • Social Media Copy
  • Lidership
  • Critical Thinking
  • Risk Management
  • innovation

General Manager, Founder

Melao Cocktails - Melao El Estudio Bar
January 2021 - present

Recruited, hired, and trained staff, ensuring exceptional service through role-play development and training. Conceptualized creative recipes and managed client relationships. Handled personnel issues, complaints, and conflict resolution. Contributed to brand growth through email marketing, sales presentations, and promotional monitoring.

Customer Service Executive

Verydo
January 2018 - January 2021

Spearheaded customer experience initiatives for a portfolio of clients in the F&B and Hospitality industries. Conducted in-depth research to understand consumer preferences, developed and implemented service improvement strategies, and delivered training programs to client staff.

Ejecutiva de Ventas - Travel Agent

Eliata tours
January 2017 - January 2021

Adquisición de clientes. Creación de paquetes turísticos. Seguimiento de itinerarios. Ventas directas.

Sales Executive - Travel Agent

Eliata Tours
January 2017 - December 2017

Drove business growth by attracting new customers to the company's travel offerings. Developed compelling tourist packages tailored to specific interests and budgets. Ensured smooth operation of direct sales by monitoring itineraries and addressing potential issues for a seamless customer experience.

Front Desk Agent

Holiday Inn
January 2014 - December 2017

Responsible for a multifaceted role that ensured guest satisfaction. Managed complaints and reports, worked to improve the guest experience, and managed the creation and payment processes for events, ensuring smooth event execution. Provided prompt attention to guest needs, demonstrating a commitment to resolving issues efficiently.

Front Desk Agent

Holiday Inn Santo Domingo
January 2014 - January 2017

Manejo de reportes quejas y mejoras huéspedes. Creación y pagos de eventos. Atención de Instant Service.

Smart Scores

Communication
85
Role Fit
90
Adaptability
80
Problem-solving
80

Smart Skills

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