Lead in implementing new methods of client onboarding, engagement, and office administration, aligning with the goal of proactive engagement and management of administrative responsibilities. • Coordinating and managing calendars for senior attorneys-at-law, answering phone calls, scheduling meetings, mediations, and appointments, resulting in a 65% increase in efficiency. • Managing and maintaining court calendar, responding to emails, ensuring timely completion of legal documents and filings, and showcasing effective time management and work method. • Lead for Mediation Department, collaborating, coordinating, and liaising with internal and external partners to facilitate dispute resolution, achieved a 75% increase in successful mediation processes. • Implemented the use of CRM applications and Adobe Acrobat DC for the administrative team, resulting in a 35% reduction in costs for administrative processes and improved office procedures. • Implemented new methods of client onboarding, client management, and engagement, leading to a 45% increase in clientele. • Provide comprehensive assistance and support to all administrative personnel and serve as the first point of contact for visitors and clients, managing correspondence, working with sensitive information, and maintaining the strictest of confidence.

• Accounts - Billing Clerk - collections, creating invoices and weekly reports for the Accounts Department achieving 46% improvement in receivables. • Personal Assistant- coordinated logistics and travel arrangements for the Dispatch Department, displaying strong organizational skills and attention to detail. • Managed the Chief Executive Officer's daily agenda, scheduling meetings and coordinating travel arrangements. • Developed skills in Adobe Flash Application, showcasing adaptability and willingness to learn new technologies.