Managed executive’s calendar, scheduling client meetings, phone calls. Provided customer service support by responding to client inquiries via email, chat, and phone. Updated and maintained CRM systems, ensuring accurate client and prospect data. Cold calling using leads to get new customers enrolled.

Achieved sales goals and service targets by cultivating and securing new customer relationships. Utilized internal lead referral tools to solicit new business opportunities and contacts.

Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products. Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Created prospect rapport by approaching leads and cultivating strong business relationships through sales. Demonstrated products and features to customers, answered questions and overcame objections.

Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities. Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service. Provided customers with information about availability and pricing. Resolved various issues and discrepancies for customers.

Typist (project)