- Manage an active customer base of accounts. - Perform customer account reconciliation. - Contact clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises. - Organizing, supporting and developing the complete accounts receivable process. - Meet or exceed targeted cash collections metrics, reducing past due, bad debt exposure, and other quantitative targets. - Analyze and monitor account balances, implement and establish an effective overdue control and follow-up for all customer accounts. - Responsible for reporting any disputed/short paid invoices, identifying root cause, and collaborating with the internal departments to expedite resolution/payment. - Identify and execute opportunities for process improvements to increase efficiency. - Escalate major collection issues with management that may require special attention/support. - Assist the cash applications department with resolving payment application discrepancies ensuring adjustments are completed in a timely manner. - Prepare proposals for collections agency placement and write off to bad debt. - Presentation of weekly reports on account status.

- Ensure the timely collection of payments. - Identify areas of opportunity within my client portfolio to improve the collection process. - Send invoices and account statements to all accounts on a biweekly basis. - Customer service support (inquiries, requests, claims). - Work on account reconciliations to identify credit memos, payments and/or refunds that are open/closed, so that they are applied correctly. - Payment processing by credit card.

- Translation of documents in Spanish and English in the area of legal issues, employment and vendor contracts, construction, engineering, architecture, finance matters, immigration procedures and public bids process. - Support as an interpreter for non-speakers of English and Spanish between local and foreign co-workers. - Support in the preparation of legal documents for public bids. - Support in immigration procedures, SEM visa approval process for foreign employees. - Coordination of shuttle service for the foreign staff. - Coordination of messaging, filing of documents, general administrative tasks.

- Customer support face-to-face in the area of personal insurance (health, life and personal injuries). - Customer support to direct clients, brokers and bank creditors. - Consultation on policies, current status, coverage, claims, collections. - Preparation of income letters, processing of loans and partial withdrawals for life policies.

- Customer support via phone and email for direct customers, brokers and bank creditors. - Management of all insurance risks (general and personal). - Advise and follow up with direct customers and brokers on the process of car insurance claims. - General inquiries, claims, confirmation of coverage, collections, quotes, preparation of proposals.

- Customer service via phone and email for the portfolio of the corporate division, universities and government entities in the United States and Canada. - Tracking of technical support cases, sending of invoices and general inquiries.