Worked with Managers and AE's to determine to define and develop accounts to increase new and existing sales. Identified and qualified leads through cold calling, email campaigns, and networking events. Managed to make 70 - 100 cold calls daily to prospects in the US & EMEA. Collaborated with sales and marketing team to develop strategies for lead generation. Met and exceeded quarterly sales targets. Maintained accurate records of sales activities and customer interactions in CRM software (Hubspot). Assisted in the development and implementation of sales strategies to increase revenue. Followed up on inbound leads who have shown interest in product or services offered. Managed pipelines, sent personalized emails, generated interest, qualified prospects, and scheduled meetings for Sales Team. Provided Regular Sales forecasting report to senior management.

Partnered with the management team to build out SOPs around our Hubspot CRM data, documenting how pre-sales should leverage the data, lead distribution, and data cleaning/updating processes to increase outbound activity. Delivered dashboards and reports to the VP of Sales using Hubspot and Google Sheets that addressed weekly activity metrics, quarterly pipeline forecast, and sales conversion metrics. Collaborated with Managers and Account Executives to identify, outline, and cultivate accounts for boosting both new and current sales. Identify and qualify potential leads via cold calling, email outreach and networking events. Conducted 70 to 80 cold calls per day to engage with prospects in the US, APAC & EMEA regions, maintaining a positive and engaging tone to nurture the sales pipeline. Improved cold call conversion rate from 3.4 to 4.5% while making a minimum of 70 calls per day. Conducted market research and developed target accounts list resulting in a 20% increase in new business deals. Attained 100% quota for consecutives quarters generating new opportunities. Oversaw pipelines, crafted personalized emails, stimulated interest, evaluated prospects, and arranged meetings for the Sales Team.

Maintained diverse candidate pipelines while delivering on sourcing for technical competencies. Managed 8-14 active requisitions at a time through ATS (Lever). Offered a great candidate experience with proactive communication, resources, and any additional assistance needed. Produced the highest amount of female hires on the team. Constant communication with Hiring Managers & updating ATS (Lever) to have data updated.

Found critical leaders through Executive Search. Grew core teams through RPX and Contract Recruiting. Outsourced staff through our Outsourcing practice. Built and redesigned Recruiting Workflows. Found and hired Technical Profiles for Engineering Teams.

Maintained diverse candidate pipelines while delivering on sourcing for technical competencies through Boolean search strings on LinkedIn Recruiter and Google X-Ray. Finding critical leaders through Executive Search. Growing core teams through RPX and Contract Recruiting. Outsourcing staff through our Outsourcing practice. Building and redesigning Recruiting Workflows. Finding and hiring Technical Profiles for Engineering Teams.

Full cycle recruiting, includes screening, selection process, conducting interviews, offer letter, send background and drug test. Utilize ATS (iCIMS) to manage candidate information and Data. Headhunting of talent for different roles in the U.S market. (Optometrist and License Opticians) Conducted in-depth interviews to evaluate candidate skills and assess cultural fit. Leverage different sourcing strategies.

Utilized an applicant tracking system (iCIMS) to manage candidate communication and ensure compliance with all applicable regulations. Conducted in-depth interviews to evaluate candidate skills and assess cultural fit. Coordinated the onboarding process for all new hires, including setting up their accounts and training. Leveraged different sourcing strategies.

Conducted phone interviews to formal applicants of North America & Canada Sites. Sent emails constantly to follow up with possible candidates. Sent confirmation emails for every scheduled interview. Increased applicant flow by sourcing in a variety of talent acquisition sites online. Maintained a fluent communication with support staff in Manila (Philippines) Canada and North American Talent Acquisition Managers. Developed new filling and organizational practices, saving the company thousands of dollars per candidate that was hired. Created daily reports to keep a track of candidates and interview results. Managed weekly meetings with onsite Recruiters and Talent Acquisition Managers.

Conducted phone interviews to formal applicants of North America & Canada Sites. Posted different job opportunities in multiple job boards, such as Indeed, Zip Recruiter, Careerbuilder and Monster. Full cycle recruiting with the candidates including offer letters and background checks. Worked closely with Talent Acquisition Managers. Maintained a fluent communication with support staff in Manila Philippines. Created daily reports to keep track of candidates and updated Data. Manage weekly meetings with onsite Recruiters and Talent Acquisition Managers. Developed new filling and organizational practices, saving the company thousands of dollars per candidate that was hired.

Developed customer service scripts to ensure consistent customer service across all customer service channels with new hires. Met goals and monthly performance metrics. Managed bank terminology. Acted as a Team Leader and supported peers when needed. Performed Quality Analyst duties. Implemented learning techniques for the new hires after training. Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience.

Conducted Phone Calls (Inbound) maintaining a fluent communication with customers and helping them with their needs and requests. Worked for one of the biggest banks in the US Capital One. Provided account information, process payments depending on customers needs. Performed quality analyst duties. Developed customer service scripts to ensure consistent customer service at its best. Implemented learning techniques for the new hires after training. Met goals and monthly performance metric. Managed bank terminology.

Conducted phone calls (Inbound) as a customer service agent. Worked for a bank U.S (Capital one). Maintained fluent communication with the customers and helping them with their needs and request. Provided account information depending on the customers’ needs. Handled high-volume of customer inquiries in a professional and timely manner. Drafted reports to summarize customer service performance and provide insights to management. Created a knowledge base of frequently asked questions to improve customer service efficiency.