Identified key needs and developed Operational BI strategies through a platform that allows instant communication, real-time monitoring, and precise evaluation to boost staff performance.

Supervised and led a team of 31 professionals, ensuring the smooth execution of high-value transactions totaling +US$250 million annually, while maintaining strict adherence to regulations and processes. Managed process reengineering projects to optimize operational efficiency. Restructured the flow of communication between collaborators, making customer service more agile and secure.

Led a team of 16 Affiliate Executives nationwide, implementing innovative digital payment solutions, driving a sustained 20% annual increase in sales, and streamlining business management processes. Increased the monthly activation of affiliated merchants by 15%, increasing the average turnover by 34%.

Completed 2,000 new businesses nationwide accepting American Express card payments. Developed the brand, improving coverage, and generating a 10% growth in transactional volume.