Maintained accuracy and security of customer information on the database. Provided friendly and efficient customer service in English and German to the worldwide community. Drove development and training opportunities within the team ensuring a transfer of best practices and knowledge sharing is completed within agreed timelines.

Delivered personalized and flexible education that guided learners towards their passions in a dynamic, collaborative classroom. Guided learners in creating their own weekly plans to ensure their academic success and achievement of self-set goals. Took responsibility for sustaining communication flows between the learners, parents, and the Academy. Advised on academic guidance based on IGCSE a A-Levels curriculums. Promoted development of young talent by facilitating local sporting, leisure, and cultural activities.

Performed commercial and sales duties for a Fillogy modular filling systems distributor. Developed and maintained commercial relationships with small and medium size manufactures and agricultural businesses to drive value creation. Coordinated import and customs handling processes of beekeeping supplies and machinery. Executed after sales activities to ensure customer satisfaction, customer retention, and repeat sales. Increased sales by diversifying the product range with COVID19 prevention supplies.

Operational support for print and digital document products and services. Improved Sales and Distribution processes and integrated Supply Chain Management systems by 2nd and 3rd level support to the end-users in Germany using ESAP. Ensured maintenance of quality standards by improving existing processes and implementing quality assurance techniques. Updated and maintained internal Sales and Distribution documentation.

Rough diamond valuation (initial valuation, identifying characteristics and uniqueness of rough diamonds in color, clarity, carat weight and visualize the potential cut). Implemented monthly reporting system to ensure project portfolio controlling. Provided support for operational management at commercial office and remote mine site. Supported the establishment and registration of a mining security company. Commercial sales support and marketing.

Supported in the project management of the Marketing International team for innovative 3D/ CGI projects. Handled and supported coordination, promotion and monitoring of marketing plans and kept track of communication with business partners and internal interfaces. Familiarized myself with the Marketing International department and the in-house photo studio in the internship Marketing International Digital Production. Assisted the CSD Manager in the identification of categories and channel development opportunities with key customers, including merchandising, POP material development. Supported marketing projects (Dolce Gusto coffee machine) and marketing research on competitors.