Developed reports using SQL Server, reduced the manual data analysis by 40%, having real-time stock and sales tracking for 1600+ stores (45 franchises) worldwide. Designed a new feature for the product that allows the store to manufacture products and manage stock according to the consumption, improving the control and accuracy of the depletion of stock. Improved interfaces for better use of resources and avoiding user-related errors, decreasing customer complaints reported to customer support. Visited a client for a week to help capture, organize and plan the deployment of the inventory and ordering software, reducing the expected time for this process by 50% (from 4 months to 2 months). Worked with designers, product managers, and product development teams from within the company and two client-side teams for timely software solutions. Collaborated on software implementation for Latam customers, encompassing software development and project management. Deployed in 62 stores in Colombia and 160 in Chile (ongoing work).

Restructured credit pre-approval process, achieving a reduction in the customer analysis time by 60%. Eliminated redundant steps by developing a web and mobile application for the multi-departmental loan approval analysis. Increased loan officers' approval rate by enabling consultation and information entry through the mobile application for various stages of credit pre-approval, resulting in a 30% improvement. Enhanced customer monitoring by generating reports on customer behavior with current and previous loans. Improved advisors' productivity by integrating the mobile application with multiple credit bureaus. Reduced costs by accurately tracking advisors through GPS recording their location and movements in the mobile application.