• Supervise construction and funding processes to ensure compliance with deliverable requirements. • Analyze contractor qualifications and project viability in collaboration with underwriting teams. • Generate project status notifications and ensure service levels meet contractual turnaround times. • Maintain communication with internal and external stakeholders to guarantee workflow efficiency.

• Coordinated technician schedules across multiple regions, ensuring on-time delivery and client satisfaction. • Managed communication between clients and technicians, resolving issues to optimize productivity. • Improved scheduling processes and documentation accuracy across the service department.

• Supported sales initiatives through client outreach and qualification using CRM systems. • Collaborated with cross-functional teams to optimize lead management and client engagement workflows.

• Managed Salesforce data entry operations for hospitality clients (Expedia, Booking.com, Kiwi.com). • Collaborated with IT to automate database updates through the 'Wizard' project, increasing efficiency. • Provided client-facing support and updates through Microsoft Teams and email correspondence.

• Delivered technical assistance for Target retail systems across the U.S., ensuring minimal downtime. • Provided support for airline operations in Canada with high customer satisfaction ratings.

• Guided customers through device setup and product troubleshooting, ensuring seamless user experience. • Educated users on product features and maintained high satisfaction metrics.