Simera Professional Key (SPK)

Gonzalo B

Uruguay

Customer Success Manager / Delivery Manager

$ 2,000/month

9 yrs exp

Experienced Quality Management Specialist with a demonstrated history of working in the government administration industry. Skilled in Archival Preservation, Customer Satisfaction, Contact Centers, Quality Systems, and Customer Service.

Skills

  • Customer Satisfaction
  • Customer Service
  • Quality Management
  • Quality System
  • Customer Success Management
  • Management Assistant
  • Production Assistance

Gonzalo B

Uruguay

Customer Success Manager / Delivery Manager

$ 2,000 /month

9 yrs exp

Experienced Quality Management Specialist with a demonstrated history of working in the government administration industry. Skilled in Archival Preservation, Customer Satisfaction, Contact Centers, Quality Systems, and Customer Service.

Skills

  • Customer Satisfaction
  • Customer Service
  • Quality Management
  • Quality System
  • Customer Success Management
  • Management Assistant
  • Production Assistance

Customer Success Manager / Delivery Manager

Oracle NetSuite
December 2021 - June 2023

Worked as a Delivery Manager for Oracle NetSuite's ERP Wholesale Distribution vertical clients based in North America and Canada. Managed over 20 different accounts, being responsible for overseeing different implementation projects and acted as a liaison between clients and functional/development teams. Working hand in hand with C-Suite level executives to optimize their NetSuite instances, as well as providing training on specific features/modules.

Secretary Department Head

Centro de Fotografía de Montevideo
August 2019 - August 2020

In charge of the Secretary Department at the Centro de Fotografía de Montevideo, acting as a nexus between the Direction team and Department Heads. Assisted Quality Management, Administration and Strategic Planning Departments on day to day tasks and supervision of several projects. Responsible for several processes of the Quality Management System, as well as training all personnel on any new software tools used by the institution.

Assistant to Quality Management and Strategic Planning Departments

Centro de Fotografía de Montevideo
March 2015 - July 2019

Tasked with assisting and overseeing the implementation of the Quality Management System (ISO 9001:2008 and ISO 9001:2015) and was in charge of the maintenance and upkeep of the Documented Information System. Assisted the Production Team on key activities and international festivals, seminars and events. Assisted upper management on several projects pertaining finances.

Executive Assistant

Centro de Fotografía de Montevideo
July 2012 - December 2013

Worked as the Director’s executive assistant. Helped upper management on day to day tasks and office management issues. Worked on building what would later become the Secretary Office of the institution.

Quality Management Assistant

Centro de Fotografía de Montevideo
February 2012 - June 2012

Assisted the Quality Management Department with the preparation towards obtaining the ISO 9001:2008 certification, helping with the redaction of protocols, work instructives and other documentation. Technical assistance to the Production Team when events were organized.

Production Assistant

Centro de Fotografía de Montevideo
October 2011 - January 2012

Worked as a Production Assistant for the FOTOGRAMA-11 festival, and the VII Jornadas sobre Fotografía. Managed the guests agendas, attended to requests from the production team, and oversaw expenditures.

Smart Scores

Communication
90
Role Fit
90
Adaptability
80
Problem-solving
75

Smart Skills

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