This position centers on assessing competencies and objectives, integrating results with insights from HRIS and performance metrics to enhance overall organizational strategies, and company expansion. -Data Pattern Analysis: Conduct comprehensive data analysis from diverse sources, identifying patterns and relationships that drive business insights and inform organizational decisions. -Dashboard Development: presenting critical data in an accessible format, thereby enabling informed strategic planning and decision-making. -Develop and analyze Key Performance Indicators (KPIs), instrumental in guiding and refining management strategies. -Performance Management Enhancement: Designed the performance dashboard, supporting and following up on the performance process, to foster continual organizational growth, identify training gaps and calls for adjustment of strategies to achieve goals.

This role kept a strong focus on data analysis to enhance the marketing strategies toward recruitment, to keep the applicant’s flow and retain the talent past the 90 days. I worked on reorganizing the data collection and analyzed it to find the best channels to attract talent, reducing duplicate processes and lost leads. Among my achievements in this role were: -Collaboration for System Improvement: Worked closely with the recruitment team to enhance the information storage system, making data more accessible and easier to analyze. -Strategic Management Indicators: Developed and established KPI to bolster decision-making in talent attraction and retention, the insights provided helped refine our approach to attracting top talent. -Onboarding Process Oversight: Collected and analyzed the performance data and onboarding survey results finding the areas of improvement that allowed leaders to reduce turnover within the first 90 days, and optimized recruitment and talent management practices. -Talent Retention Plans: Identify top quality talent with high attrition risk and design retention plans along Operation managers, Team leaders and HR.

This role was focused on analyzing HR processes and data, leveraging my analytical prowess and strategic mindset, I drove continuous improvement initiatives aimed at optimizing processes and enhancing data analysis capabilities.My contributions to policies and practices, fostered a positive and productive work environment, impacting over 2000 employees and adding substantial value to the organization. -Data-Driven Management: Conducted comprehensive data collection and analysis to establish personnel management indicators and influence organization strategies. -Process Analysis and Improvement: Identified opportunities and implemented improvements in the collection, storage, and data management. -Employee Survey Design and Implementation: Was responsible for designing and implementing the annual employee survey, obtaining 95% participation rate, which provided valuable insight into employee engagement and guided strategies. -Action Plans for Organizational Impact: Developed and monitored action plans derived from the annual survey. The improvement in work environment and overall organizational health, were reflected with an increment of 30% in next year results

As a Workforce Analyst, I merged a data-centric approach with a keen focus on people. The role has a high exposition to managers and staff, I managed to balance the needs of the people with the business, driving significant improvements in service levels and key performance metrics. In this role, I honed my skills in harnessing data to make informed decisions while maintaining a focus on the human aspect of operations. The balance of technical expertise and people-oriented strategies was instrumental in earning recognition and advancement within the company. -Data-Driven Productivity Analysis: Conducted in-depth analysis of staff productivity, optimizing efficiency and service levels through strategic adjustments based on complex data sets. -Forecasting and Scheduling Management: Managed call volume forecasts and staff schedules, aligning them with KPIs through predictive analytics. -KPI Reporting and Stakeholder Communication: Built new key performance metrics, ensuring clarity and effective communication with project managers. -Reporting Automation: Implemented automation in reporting processes, enhancing productivity and accuracy.

This was an entry level position, supporting US based companies, I excelled in providing high quality customer service, and showcased my ability to understand the need of clients in a global market. -Recognized for consistently delivering top-tier performance, I ranked within the top 3 customer service agents. My proven expertise and commitment to excellence in an international setting were pivotal in earning me a promotion, reflecting my significant contributions to the team and the broader organizational goals.