Worked as a tech support rep in a fast-paced call center. Served as the primary point of contact to customers providing top-notch customer support. Handled troubleshooting audio devices such as headphones, in-ears, and speakers. Responsible for submitting unit’s return request for refund processes. In charge of requesting services to faulty units after troubleshooting steps exhausted. Resolved complex technical issues while ensuring customer satisfaction.

Served as the primary point of contact for representatives across the project lifecycle. Onboarded representatives seamlessly with a high degree of personal touch. In charge of launching projects every week, ensuring their progression is within the established margins. Worked closely with recruiter specialists, coordinators, and managers to ensure clients’ needs are fulfilled. Responsible for updating clients with reports on projects launched. Worked with QA and Regional Recruiting team to ensure all project’s criteria were met. Close communication with clients to respond to any inquiries.

Worked for an email and VoIP service provider called Intermedia. Troubleshooting VoIP devices. Handle inquiries and troubleshooting for SMTP, IMA, POP servers. Configuration of the settings for the email domain. Provided support as an acting SME to my peers.

Worked as a full-time tech support rep in a fast-paced call center. T2 agent. Handled inquiries and troubleshooting Windows operating system, printers, scanners, and the Microsoft Office package. Awarded multiple times with performer of the month with exceptional customer service.