Simera Professional Key (SPK)

Graciela M

El Salvador

Email Marketing and Virtual Assistant

$1,800-$2,300/month

7 yrs exp

Results-driven marketing professional with seven years of experience in content creation, customer service, retention, and email marketing. Skilled in managing social media accounts, planning and designing content, and executing targeted email campaigns. Proficient in virtual collaboration tools, business account management, and data security, with a proven ability to enhance customer engagement and satisfaction. Adept at using platforms like Meta Business Suite, Mailchimp, Klaviyo, and Canva to…

Skills

  • Customer Retention
  • Customer Service
  • Email Marketing
  • Asana
  • Canva
  • CapCut
  • Community Manager
  • Content Creation
  • Klaviyo
  • Mailchimp
  • Microsoft Office Suite
  • Paid Media Management
  • Slack
  • Social Media Management
  • Trello
  • Zendesk
  • Troubleshooting and Support
  • Team Collaboration
  • Video Editing
  • Image Editing
  • Google Calendar
  • Microsoft Suite
  • Task Management and Prioritization
  • Trouble Shooting and Technical Support
  • Research & Analytical Thinking

Graciela M

El Salvador

Email Marketing and Virtual Assistant

$1,800-$2,300/month

Part Time: $1,250/month

7 yrs exp

Results-driven marketing professional with seven years of experience in content creation, customer service, retention, and email marketing. Skilled in managing social media accounts, planning and designing content, and executing targeted email campaigns. Proficient in virtual collaboration tools, business account management, and data security, with a proven ability to enhance customer engagement and satisfaction. Adept at using platforms like Meta Business Suite, Mailchimp, Klaviyo, and Canva to…

Skills

  • Customer Retention
  • Customer Service
  • Email Marketing
  • Asana
  • Canva
  • CapCut
  • Community Manager
  • Content Creation
  • Klaviyo
  • Mailchimp
  • Microsoft Office Suite
  • Paid Media Management
  • Slack
  • Social Media Management
  • Trello
  • Zendesk
  • Troubleshooting and Support
  • Team Collaboration
  • Video Editing
  • Image Editing
  • Google Calendar
  • Microsoft Suite
  • Task Management and Prioritization
  • Trouble Shooting and Technical Support
  • Research & Analytical Thinking

Email Marketing and Virtual Assistant

Joy Joya
July 2024 - August 2024

• Managed social media accounts, created and planned content, and handled customer service for two entrepreneurial ventures. • Used Slack and Discord for team communication, Zoom and Teams for meetings, Trello for task organization, and Google Calendar for scheduling. • Utilized Meta Business Suite for business account management, advertising, analytics, and responding to customer inquiries. • Created and planned reels, posts, stories, and captions, along with video and image editing using Canva and CapCut.

Community Manager, Content Planning and Creation

Lantar Joyeria
November 2022 - present

• Managed social media accounts, created and planned content, and handled customer service for two entrepreneurial ventures. • Used Slack and Discord for team communication, Zoom and Teams for meetings, Trello for task organization, and Google Calendar for scheduling. • Utilized Meta Business Suite for business account management, advertising, analytics, and responding to customer inquiries. • Created and planned reels, posts, stories, captions, and video and image editing using Canva and CapCut.

Technical Support and Customer Service

Epic Games
April 2020 - June 2023

• Provided customer service and technical support, resolving in-game issues, glitches, player reports, and compromised accounts via live chat and email. • Used Dixa and Zendesk for customer communication. • Managed confidential information and security processes.

Customer Service Representative

Boost Mobile
June 2018 - April 2019

• Handled customer inquiries, providing device support including troubleshooting call issues, signal loss, outage reports, and hardware problems. • Skilled in billing processes, adept at payment processing, and resolving billing issues efficiently.

Smart Scores

Communication
90
Role Fit
90
Loyalty
80
Adaptability
80
Problem-solving
40

Great Fit For

  • Business Development Representative(90%)

    Has most recent experience in a client-facing role, has strong communication skills, and is familiar with marketing and sales strategies.

  • Account Manager(85%)

    Demonstrates strong client-handling experience, excellent communication skills, and a focus on building relationships.

  • Social Media Specialist(80%)

    Demonstrates a strong understanding of social media marketing and experience using various platforms.

  • Digital Marketing(75%)

    Has experience with content creation, email marketing, and using various marketing tools and platforms.

  • Customer Service Representative(70%)

    Has extensive experience providing excellent customer service in a fast-paced environment.

Smart Skills

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