As a Senior IT Support Engineer, I take charge of leading and managing the IT team, organizing tasks and optimizing workflows. Actively seeking solutions, I implement and enforce IT policies for a secure and streamlined environment. Serving as a mentor to junior staff, I provide guidance, ensuring exceptional service delivery to partners and employees. My strategic approach continually improves the IT department, aligning it with broader organizational objectives.

As a Technical Support Advisor, I expediently troubleshoot and resolve multifaceted technical issues across diverse communication channels. I provide instructional training and escalate intricate matters as needed, aiming for a streamlined customer experience and optimal resolution of technical issues.