Simera Professional Key (SPK)

Scarlet B

Venezuela

Bilingual Academic Tutor

$ 1,400-$ 2,400/month

9 yrs exp

I possess a strong work ethic, great communication skills, adaptability to change, and eagerness to learn new things. I am responsible, patient, and proactive. These skills, along with my 4 years of experience in customer service and 3 years of experience in Administrative roles, have been fundamental in my professional journey. Currently, I am looking for a permanent job position where I can expand my abilities while working for a company that aligns with my values.

Skills

  • Agile Project Management
  • Career Management
  • Creativity
  • Customer Service
  • Multitasking
  • Problem Solving
  • Product Management
  • Project Management
  • Talent Management
  • Vendor Management
  • VoIP
  • Appointment Setting
  • Calendar Management
  • Case Management
  • Digital Project Management
  • EHR Systems
  • Google Workspace
  • Kustomer
  • Production Management
  • Property Management
  • Smartsheet
  • Attention to Detail
  • CRM Systems
  • ERP Systems
  • Problem-Solving

Scarlet B

Venezuela

Bilingual Academic Tutor

$ 1,400-$ 2,400/month

9 yrs exp

I possess a strong work ethic, great communication skills, adaptability to change, and eagerness to learn new things. I am responsible, patient, and proactive. These skills, along with my 4 years of experience in customer service and 3 years of experience in Administrative roles, have been fundamental in my professional journey. Currently, I am looking for a permanent job position where I can expand my abilities while working for a company that aligns with my values.

Skills

  • Agile Project Management
  • Career Management
  • Creativity
  • Customer Service
  • Multitasking
  • Problem Solving
  • Product Management
  • Project Management
  • Talent Management
  • Vendor Management
  • VoIP
  • Appointment Setting
  • Calendar Management
  • Case Management
  • Digital Project Management
  • EHR Systems
  • Google Workspace
  • Kustomer
  • Production Management
  • Property Management
  • Smartsheet
  • Attention to Detail
  • CRM Systems
  • ERP Systems
  • Problem-Solving

Bilingual Academic Tutor

Freelance
January 2023 - present

Provide English tutelage to University and high school students on an estimated timeframe, online and face-to-face. Meet with students to clarify and review concepts, and help them with grammatical and conversational performance. Documents translation and transcription.

Administrative Assistant

Delmont Medical Care/Access Salud
February 2021 - January 2023

Classification and organization of protected health information. Assisted Spanish-speaking patients in the completion of their medical forms and reports. Appointment setting and Calendar management. Assist the manager with training, presentations, and feedback for process improvement. Manage and Update lists, ensuring data accuracy and consistency. Assist with Project Management tasks including research and coordination. Customer Service: Answered and directed phone calls, taking necessary messages, and responding to emails.

Bilingual Customer Service Representative

SOMOS Vaccination Center
February 2021 - May 2021

Assisted customers by answering their incoming phone calls and promptly solving their requests. Schedule multiple appointments following all customer instructions, within the estimated timeframe and (if required) following scripts. Complete every outgoing phone call request and document the calls in the tracking systems. Assist my manager with meetings, presentations, and other tasks. Project completion certificate.

Customer Service Representative

Crazy Waffle, C.A
June 2016 - September 2020

Serve customers by answering and addressing their incoming phone calls, emails, and chat requests via Instagram and WhatsApp. Complete every outgoing phone call request and document the calls in the tracking systems. Gather and Organize payment information. Update ingredients inventory lists. Tracking orders and filling completion reports.