Assisted effectively more than 600 users in Dominican Republic and Central America, providing comprehensive support for desktop computers, printers, peripherals, telephone systems, and mobile devices. Improved daily functionality and efficiency for internal users, proactively addressing and providing quick and effective solutions to problems. Directed and managed successful IT projects, ensuring timely deliveries within budget while identifying, managing, and resolving issues promptly.

Addressed challenges in the operation of equipment and systems due to inadequate installation and configuration of software and internal devices. Implemented comprehensive management, efficiently installing and configuring all necessary software, drivers, and special peripherals, ensuring optimal performance of emergency management equipment. Maintained rigorous control of technological resources' capacity, conducting preventive maintenance, repairs, and providing specialized technical support for IP phones, networks, and emergency management systems.

Users faced inconveniences and generated requests due to equipment problems, affecting the operability and performance of the business. Provided timely assistance, solving problems and responding to requests generated by users, ensuring the continuity of operations. Implemented operations and preventive maintenance to avoid problems that could affect business performance. In addition, followed up on breakdowns, managed warranties, and purchases of necessary parts to ensure the proper functioning of computer equipment, contributing to greater efficiency and productivity in the work environment.