Providing technical assistance and support to employees for hardware, software, and network issues. Troubleshooting and resolving technical problems in a timely manner. Monitoring and maintaining computer systems. Installing, configuring, and updating hardware and software. Developing user manuals and documentation. Assisting in IT projects, such as system upgrades, migrations, and new technology implementations. Developing and enforcing IT policies and procedures. Ensuring compliance with industry standards and regulations.

Providing technical assistance and support to employees for hardware, software, and network issues. Troubleshooting and resolving technical problems in a timely manner. Monitoring and maintaining computer systems and networks. Installing, configuring, and updating hardware and software. Managing and maintaining local area networks (LAN), and other network systems. Ensuring network security and resolving connectivity issues. Developing user manuals and documentation. Ensuring the integrity and security of data through regular backups and implementing security measures. Managing database systems and ensuring their optimal performance. Implementing and managing security protocols to protect the organization's IT assets. Monitoring for security breaches and responding to incidents. Assisting in IT projects, such as system upgrades, migrations, and new technology implementations. Coordinating with vendors and service providers. Developing and enforcing IT policies and procedures. Ensuring compliance with industry standards and regulations. Keeping an inventory of hardware and software assets. Managing software licenses and ensuring compliance. Working with other departments to understand their IT needs and provide solutions. Coordinating with external vendors and service providers.

- Assist user troubleshooting computer software issues and hardware software issues related to Laptops and printers. - Assist with Limited access over Intune portal to limit access to user over pcs (remove/add admin permissions) - Install requested software over GPO (Using some limited Powershell scripts, built in XML on Intune, or using IntuneWinAppUtil to create a deployable app) - Configure computers for first use enrolling them over Intune platform - Troubleshoot, repair and installation of Computers hardware level.

Assisting in resolving software and hardware computer issues related to laptops and printers. Providing limited access assistance on the Intune portal to restrict user access to PCs (removing/adding admin permissions). Installing requested software via GPO (using limited PowerShell scripts, XML integrated into Intune, or utilizing IntuneWinAppUtil to create a deployable application). Configuring computers for initial use by enrolling them in the Intune platform. Troubleshooting, repairing, and installing computer hardware.

Configuring and troubleshooting end-user issues related to various technologies including Windows Server, Active Directory, VPN clients, Microsoft 365, Azure, Windows and macOS operating systems, basic SQL Server, Symantec VIP, Ring Central, Genesys Workspace, Avaya, and printer installation and configuration. Basic network troubleshooting. Troubleshooting, repairing, and installing computer hardware.

Configure and troubleshoot end user issues related to the following technologies: Windows Server, Active Directory, VPN clients, Microsoft 365 (Admin and Core applications), Azure, Windows OS, Mac OS, SQL server: Basic, Symantec VIP, Ring Central, Workspace (Genesys), Avaya, Printer installation and configuration, basic networking troubleshoot. Troubleshoot, repair and installation of Computers hardware level.

Responsible for assisting teachers and teacher assistants with software support, such as program/application installation, PC cleanup to enhance performance, operating system reinstallation, virus/adware/malware removal. Installation via USB and wired/wireless networks. Troubleshooting related to Office software. Configuration of audio and video related to events such as international meetings, campus activities, trainings, etc. Troubleshooting, installation, and configuration of IPevo camera and IPevo smart whiteboard. Reconfiguring computers after operating system cleanup with the correct profile on the network.

Responsible for assisting Teachers, Teacher Assistants with software support such as Installation of programs/apps, clean ups on PC to improve performance, reinstallation of OS, virus/adware/malware removal. installation via USB and Wireless/Wired Networks. Resolution of issues related to Office software. Configuration on Audio and Video related to events as international Meetings, On campus activities, Trainings, etc. Troubleshooting, installation and configuration of IPevo Cam and IPevo Smart Board. Reconfigure computer after Clean OS with the correct profile on Network.

Responsible for assistance to customers with software support such as Installation of programs/apps, clean ups on PC to improve performance, reinstallation of OS (windows only), virus/adware/malware removal. Printer installation via USB and Wireless/Wired Networks, DNS on printers. Resolution of issues related to Office software local and 365 and basic on G-suite. As well as assistance in the IT department (Projects), network point reconnection, repair and installation of Computers hardware level.

Assisting customers with software support such as program/application installation, PC cleanup to enhance performance, operating system reinstallation (Windows only), virus/adware/malware removal. Installation of printers via USB and wired/wireless networks, DNS setup on printers. Troubleshooting related to local Office software, Office 365, and basic troubleshooting in G-suite. Assisting in the IT department (Projects), reconnecting network points, repairing and installing computer hardware.

English teacher from kindergarten up to 9th grade. Help students to learn the assigned topics. Assist students with their inquiries related to topics or subjects. Organize study groups so students could practice the language by conversating. Assign and assist students with compositions, checking for spelling and grammar errors to ensure they are acquiring the rules and applying them correctly.

English Language Teacher: I teach First, Second and Third Cycle classes, in charge of 1 to 9 Grade Activities: I organize activities, trying to make the class fun, I use different strategies according to the interests and needs of each student. Organization: Following the schedule and organizing, I prepare the class in advance for when the students come to the classroom, be prepared and be successful in teaching. Design: according to the objectives and skills students should learn. Teach the class: introduction of the topic, explain the skill, make an example of what I am teaching, ask the student to participate with examples, then the students apply what was taught.

Same responsibilities as English Teacher at Centro Escolar Miguel Pinto.

Same responsibilities as IT Support Specialist at Concentrix.

As a Customer Support Representative at Expedia.com, I assisted in creating reservations for flights, cars, and hotels. I also helped with changes to reservations or packages and supported Sales Representatives with customers requesting supervisors. I was tasked with assisting users with recommendations based on the Expedia.com website.

In charge of assisting Latin American and Caribbean clients, using excellent strategy in the marketing area of each region. I coordinated the structuring of problems with the computer systems change of parts, installation of packages of the different systems (WINDOWS, ANTIVIRUS, CONTROLLERS) I was in charge of the creation of emergency backups of files, reinstallation of the operating systems, I assisted in the preparation and design of a methodology for computers with special features (ALIENWARE, XPS, LATITUDE, VOSTRO, OPTIPLEX, INSPIRION, DIMENSION, LAPTOS / MINI LAPTOP) and standardize customer service.

I coordinated reservations for air flights, hotels, cars, offering our customers excellent vacation packages. Supervise company sales at the Manila, Philippines level. I was in charge of being the direct contact between the different scales. Among my main functions were the negotiation of offering and designing excellent vacation plans and offering the best public relations with clients.