Accompany clients via multiple channels: Email, chat, phone, Zoom call, etc. Maintain a positive, empathetic, and professional attitude towards customers at all times. Respond promptly to customer inquiries. Detect and report recurring issues to the Customer Success manager. Keep a tight record of customer interactions, transactions, comments, and complaints. Communicate with different team members to provide the most accurate answer to clients’ demands.

Identify business opportunities by researching and analyzing new sales options. Achieve department goals through proper sales planning and management. Maintain good relationships with clients by keeping the customers updated upon request on any services or freight changes or delivery dates on a continuous basis, resolving customer’s complaints related to the delivery order and dates of service, and handling the operational aspects of the import & export shipments (NVOCC/Forwarding).

Provide training on Implementation and Support on Mena Itech HRMS system. Diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face. Monitor and maintain Cloud Mena HRMS systems issues & problems, on daily basis, using the company available tools. Provide technical assistance by responding to inquiries regarding errors, problems, or questions. Prioritize and managing several open cases at one time.

Attend meetings, seminars, and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.

Organize and coordinate events, Concerts & Conferences. Sales Promotions for Nestle, Tran Quini, Ipsos Projects. Supervise protocol team in FIFA world cup for Women.